Nvq Level 2 Unit 2 Business and Administration

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Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a disk
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.


Section 1 – Understand how to make and receive telephone calls

1. Complete the table
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You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.

Section 2 – Understand how to handle mail

1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).
Doing this all correctly will help the business operate efficiently. It ensures that the correct information, products and documents get to and from the correct people as quickly as possible. Not having the correct procedures in place will result in poor performance and possible loss of revenue and future business.

2. Complete the table below with the following information:

At least two examples of internal mail services that are available to organisations
At least two examples of external mail services that are available to organisations

|Internal mail services |External mail services |
|1.Intranet for electronic mail |1. |
| |Royal mail postal services |
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