Obstacles And Resolution Of Service Related Complications Of Banking Industry With Role Activity Diagram Based Modelling

3468 Words Nov 7th, 2014 14 Pages
A STUDY ON OBSTACLES AND RESOLUTION OF SERVICE RELATED COMPLICATIONS IN BANKING INDUSTRY WITH ROLE ACTIVITY DIAGRAM BASED MODELLING

BY

TONMOY TOUFIC CHOUDHURY
MASTER OF BUSINESS (FINANCE)-AUSTRALIAN NATIONAL UNIVERSITY; BACHELOR (ACCOUNTING)-MACQUARIE UNIVERSITY.
AND
M.PHIL. STUDENT
SCHOOL OF MANAGEMENT AND BUSINESS
ABERYSTWYTH UNIVERSITY
RHEIDOL BUILDING, LLANBADARN
ABERYSTWYTH, CEREDIGION, SY23 3AL, UK
EMAIL: u4980975@anu.edu.au
TEL: +44(0)7448756212

1. OVERVIEW
Service industry has developed into a progressively documented research topic in recent time because of the increasing customer demand, which is growing and becoming diverse and border by everyday (Lovelock and Wirtz, 2004). US being the world’s largest economy, their strong second half economic performance this year (valued by GDP) was created by the service sector boost (The Guardian, 2014). It also goes for rest of the industrially superior countries, bulk of their GDP now-a-days are coming from the service industry (Fitzsimmons and Fitzsimmons, 2004). World Development indicator 2011 demonstrated that service segment was 71% of total world GDP and at that time it was increasing at a higher speed then manufacturing at that time. Furthermore, services export is budding at a speed quicker than trade in goods since the 1980s and in 2011, it grew 11% amounted to US$ 4.1 trillion, of which 29.82% coming from developing countries and 2.85% from transition economies (World Bank, 2012).This shows how…
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