Obtaining and Keeping Customers Essay

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service involves a consideration of what is needed to treat the customers in a desirable

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

Gaining a customer relationship is also a good way of meeting customer needs and you find out who they are so you are more than able to offer them what they need.

These customers value both low cost and excellent customer service. Providing both generates both branch loyalty and advertisement through word of mouth.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

These companies collect information on each customer’s past transactions, demographics, psychographics, and media and distribution preferences.

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Interacting with your customers is a great way to gain that trust and build that loyalty with your customers. Talking to your customers and getting to know them shows that you are interested in them and really wants to get to know the type of person they are. Also communicating with your customers will help you find out more about what they like so the sales will go pretty easy because you already know what your customers like.

Customer Service provides assistance and advice to a company for individuals that use or purchase products or services. For example, if you go to a bank service the people who work in the bank will provide you with assistance and advice because they don’t want your business to fail, also, they will give you ideas and recommendation on what you should do on the current state of your current business

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

Customer relationship management system can be used to turn first time customers into repeat customers and repeat customers into loyal customers. Virginia Bikes can use this by adding surveys to their receipts\website that

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

with the service seems to be insufficient for customers to remain loyal. Creating customer loyalty is