Odwalla Case Study Essay

The next stage is a stage of providing the actual change actions. Here, the company has chosen a new CEO and President, Douglas Daft, who was an opposite of Ivestor. Daft was a delegator, who wanted to turn Coca-Cola to a most desired company by employees in the world. He also saw a company as a head of the class, when speaking about diversity of workforce and business. Daft was fast in his actions. He has put Ware on the position of Vice-President for Global Public Affairs, as he was concerned about diversity issues in the company as well. They applied Ware’s suggestions about supporting the diversity from the top-executives and tying compensation increases to the achievement of diversity goals. On this stage, the U.S. District Court for the Northern District of Georgia approved the Settlement Agreement, which was used to non-hourly U.S.-based workers of the company, excluding its bottlers and called for pay-back to employees, future pay equity and equal employment opportunity. Task Force was created to provide an independent supervision of company’s compliance and was reporting on implementation of these programs. On this stage, Coca-Cola learned a lot about its past mistakes and provided dozens of changes to its policies and procedures. As it is not possible to change a whole organization in a short-time period, Coca-Cola was implementing changes during the next decade after a lawsuit and even created a document, called “Manifesto of

Q.1 – Briefly describe the dilemma presented in this case study. Who are the key players and what are some of the antecedents that have led to the present problem? Ans. When the best manager, takes certain actions which go against the core values of the company, it becomes really difficult for the management to make a fair judgement. They are stuck in a dilemma of what would be a better judgement. As a leader, it is very important to be fair and impartial to your team members. And so is the dilemma presented in the case, Bob’s Meltdown, Nicholas G. Carr. The key players in this case are1. Annette Innella 2. Robert Dunn 3. Jay Nguyen Annette Innella is the Vice President, Knowledge Management at Concord Machines. She was recently hired by

After the inspection was completed, than that’s when everyone would have found out the truth. When it comes to issues such as this you want to make sure you are not taking the blame for someone else error. I give Schwan’s company credit for reacting so quickly. I feel they took it too far because they took the blame and did not know who was really at fault. The company assumed they were at fault, but nothing was proven at first. It was smart for them to do a recall on the ice cream and pull the ice cream off the shelves. Schwan’s company took the blame to find out Cliff Viessman, the tanker truck operator was responsible for the foodborne illness outbreak. Viessman hauled raw eggs on the truck but did not disinfect the truck properly. The company could have very well avoided a great financial lost. It was a learning experience for Schwan’s Sales Enterprises. They were able to rectify the situation successfully. Schwan’s company could have used the media to get the information out to more individuals quicker. Media coverage is the best way to get important information out in a short period of

The book Poisoned by Jeff Benedict was not only enjoyable but also has a lot of information concerned food safety. The author writes chronologically a story about the Escherichia coli O157:H7 outbreak that took place in Washington State on 1993 because that event change the way American eating habits. The outbreak was confirmed by Dr, Phil Tarr after he was receiving many patient who were children under 10 years old, and had the same symptoms. The number of patient and the brutality of the symptoms leaded to Dr, Tarr to contact an old friend that they used to work together particularly in E.coli. Tarr's friend was John Kobayashi who has the high position in the Department on the public heath Washington State Public Department (Benedict, 2011).

Manuel is very concerned since the forecasted sales and profit targets for the juice business have not been met for the second year in a row. Perceptions in the market are that Cerjugo juice is not of a high quality, and consumers do not appear to be aware of the degree of “freshness” in the products. In addition, the sales force does not seem to fully understand the juice product attributes and tends to focus on selling beer rather than juice products. Turnover in the sales force has increased dramatically and there has been a great deal of in-fighting between Jose, Feliz, and Maria. They always seem to be at opposing ends of an issue and Manuel has to make decisions that inevitably angers one or other of them. The last straw

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

Managers and leaders do not welcome crises because they don't realize that problems and crisis if handled with intelligence become an opportunity for the company. The purpose of writing this paper to discuss the case of "Johnson & Johnson" that became a hero in the eyes of public (Rehak, 2002) and gained their market share back with the help of their effective public relations plan. They accomplished this by making good relations with public and by proving how much they were concerned about the safety of their consumers.

When J&J realized that their Tylenol capsules caused the deaths of four Chicagoans, they immediately initiated a recall of all Tylenol products, and spread the news by any means possible. Cars with sirens and loudspeakers drove through the city and suburbs of Chicago, urging residents to throw away any Tylenol capsules they might have. Schools were contacted, and they instructed students to bring all Tylenol products to the school nurse. News flashes were initiated to warn people of the Tylenol danger as well, and all stores were instructed to remove Tylenol products from their shelves. Removing the products was a gutsy move, not only because it was dangerous to the company by recalling so much products, but there was also a fear that the killer

As Schlosser proves with his alluring facts, E. Coli is one of the most popular infections to be recognized throughout the nation. With his in-depth research, he provides the stories of the average everyday American who has been infected or passed away with such a horrid disease. Furthermore, Ingrid Abboud, from nittygriddy.com states, “Studies revealed 50% of fountain drink dispensers were found to be contaminated with fecal bacteria”.

Ellen Zane had her work cut out for her at Tufts-NEMC. The Tufts University affiliated teaching and research hospital had long been on the decline. It was mired in financial difficulty, was falling behind other teaching and research AMCs, and was not effectively serving its local community. Beginning on the day she accepted her position as CEO, Ellen Zane started on a path of reform. Upon learning that the hospital only had 10 months of cash on hand, she began brainstorming on how to make the hospital financially viable, starting by meeting payroll needs first. She discovered that Tufts-NEMC was being drastically underpaid and began looking for solutions to the problem of reimbursements. One of the more

Niagara Bottling has issued a voluntary recall of spring water produced at two Pennsylvania plants from June 10 through June 18 due to evidence of E. coli bacteria at the spring source (Brumfield). Not only that but many more outbreaks of E. coli have been popping up on the news. For example A total of 12 persons infected with the outbreak strains of Shiga toxin-producing Escherichia coliO157:H7 (STEC O157:H7) were reported from 4 states (CDC). And that was in 2014. There has been an outbreak of E. coli every year so far since 2006. E. coli is not a disease most people want because that affects you from both sides and most agree that it does not feel good. I propose that a policy should be put into place where all food must first go through an inspection to see whether or not the food is contaminated with E.coli or any disease in that

coli, another undisclosed truth comes to light in this documentary. To get rid of the E. coli, our meat products are thoroughly cleansed with ammonia. Ammonia is a chemical that most Americans recognize as a household cleaning item, and now this chemical is in our meat. We are being secretly exposed to this chemical and it is not even guaranteed to work 100% of the time. However, this is not the only chemical used in our food. When eating an out of season fruit, Americans run the risk of eating a fruit that is artificially ripened. Since tomatoes cannot grow in America in the winter, they are picked while green from overseas. Once they arrive in America and are ready to go to market, they are ripened with ethylene gas. Ethylene gas “contains traces of arsenic and phosphorus hydride” (Siddiqui). These traces can cause chronic health defects such as “vomiting, diarrhea with or without blood, burning sensation of the chest and abdomen, thirst, weakness, permanent eye damage, etc.” (Siddiqui). As we can see, the major food companies hide very serious issues from the public, because if they knew the truth, many consumers would be appalled and possibly stop buying their products.

In a competitive market to which Johnson and Johnson operates, the smallest of errors can lead to consequences which can cut revenue. When large mistakes occur, millions of dollars are lost, and even worse, there is a loss of customer confidence. Johnson and Johnson has had numerous recalls in their consumer healthcare division recently, which rocked the organization’s once sound image, and diminished its profits. These recalls have hurt Johnson and Johnson’s stocks and cost the company about $900 million in sales last year (Rockoff, 2011).

One major key in order to succeed the communication during the crisis is "to listen to the customer". Coke is forced to listen to the customer because they have spoken with their wallets. That was a mistake. The company should inform them correctly about the facts and not because the sales were decreasing dramatically. One of the most important things that the company should remind continuously to their costumers is the Loyalty that they should have in the biggest brand name, that of Coca Cola 's.

Key problems need to be addressed in the most ethical and professional manner. In the short term, key problems that Gupta should focus on is to immediately assure the contaminated beverage is only confined to India and not further escalating into becoming a global problem for other countries. He should also communicate with direct stakeholders to inform them of the situation and address a massive recall. Gupta should then immediately trace back to where the pesticides and insecticides are coming from. Bring in a completely new batch of packaging materials (i.e. bottles and