Office Manager and Building Teamwork

534 Words Feb 19th, 2018 2 Pages
The Front Office Manager oversees the Front Office Team which is the direct connection between the Guest, hotel, and the extensive departments within the hotel. The coordination of reservations and room assignments in addition to orchestrating valet and concierge staff help to complete an effective team approach in providing superb Guest service. Communication and teamwork are paramount in providing the Guests with an excellent experience. Guest impressions drive the success of the Hotel; as pointed out in Hcareers by Angela Rose, “Make a good one, and the average satisfied customer will tell three other people about your establishment. Make a bad one, and they will tell eleven.” “You never have a second chance to make a first impression.” According to Employer of Choice, Inc., CEO, Joyce Gioia, “The Front Desk is your front line for guest services.” This is why it is imperative for the Front Office Manager to train and lead staff to always conduct themselves in a way that continuously allows the Guests to feel welcome making their check in process and stay a unique and positive experience. The performance of the Front Desk personnel sets the stage for the entire Guest experience. Working together as a team is what enables staff to provide the best possible experience for the duration of their stay. The Hotel Institute points out the cornerstone of our success is derived from employees and guests alike reminding, “All employees and guests must be treated with…
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