Conference calls make it possible to speak to multiple people simultaneously. This is extremely useful when the people required to be involved in the call are based all around the country.
Companies can get multiple locations serviced and communicate to each of the locations as if they were all located in the same building; with only an extension number. Digital music can be uploaded to a server and replayed for calls that are on hold. Eventually each employee will be able to use their PDA cell phone for both business and personal calls. The phone will connect to the Wi-Fi network in the building and all calls will be forwarded to the IP address of that phone. “More than half of network managers from organizations with 500 or more employees plan to implement VoIP products or services during the next year.” (VoIPWatch.com) Businesses have some great opportunities to gain from switching to VoIP and should start to look and determine whether it is right for them.
You need to be knowledgeable and efficient and show the company in a good light. A good call could be the difference between keeping that customers business or losing it. You should use each call, whether making or receiving as an opportunity to offer great customer service.
One frequently asked question in business today that is least answered is, as stated by David Chaudron, PhD (2003), “What can we do to make our business flourish, survive and grow?” With the rapid changes in technology and the rise in the globalization of markets, we must have a game plan in place for adjusting to these changes. It has become increasingly difficult to predict what is going to happen, and there are thousands of obstacles and opportunities along the way. To add to the confusion, there are thousands of products, solutions and methods for dealing with these changes. With many brands, sizes and varieties it is very difficult to choose what is best for your organization. Add to that,
The purpose of confidentiality and security when on the phone to callers is so that no one irrelevant to the business gets that information. For example maybe when on the phone to a candidate and asking for personal details about their current phone number for example, if someone who wasn’t working in the business was in the room you wouldn’t repeat the number back to them as the person who isn’t relevant could then have that information to use.
Any employee who will be using the telephone must be able to conduct themselves in a professional, courteous manner. Be sure to take messages correctly. Please insure that you have only the necessary information and that the message is legible.
Follow-up number/ Follow-up timeframe- If we are offering a follow-up on behalf of a fellow team member, we should be sure to verify the phone number and the timeframe the client should expect the call. This helps the client be aware of the phone line they will be contacted on and when to possibly avoid a missed call.
Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
“Office Space” is a comedy movie of a man who desperately hates his job and his boss. The movie begins with Peter Gibbon’s daily life story at Initech. At work, Peter has to deal with his indifferent boss, Bill Lumbergh, who doesn’t want to listen to his employee’s feedbacks. Lumbergh seems to be an ignorant and arrogant man who dictates his employee and doesn’t want to be blamed at all. Moreover, Lumbergh asks his employee to come to work on weekend. The atmosphere in the office is getting more intense after Lumbergh announced that Initech is bringing in consultants to increase the efficiency of the company. Peter was very frustrated with everything in the office and he felt that his life even more miserable with each passing day at work.
Many people use their phones for business. For example, they may need to place orders for their companies. Another thing, depending on the job, is scheduling appointments for their customers. If the customers want to buy something from you, they may want to see the product before they buy it, so you may use phones to contact the customers. If an employee is going to be gone, they will have to call to say they will not be there.
When entering the store I saw a female employee with short red curly hair slowly aligning and organizing the chips on display. A bag right next to her fell off onto the floor and she kept on walking, maybe not realizing, although I could hear it fall more than twice the distance. She was sluggish in her movements, appearing tired and on "auto pilot", so no contact was initiated.
Moreover, there will be trained staffs to service customers who need advice or assistance. Therefore, consumers are able to self-serve when shopping for office supplies and seek for advices when required.
Please remember that when “the telephone rings three, it rings for thee.” Answering the telephone is every employee’s responsibility throughout the DHHS. As a general rule, telephones should be answered within three (3) rings and it becomes each employee’s job to answer it.