Office Specialist Classifications

Some offices and other business may use additional specialist equipment, depending upon the nature of the business and the needs of the staff. Examples

Office Boy – Due to duplicated office admin works and outside errands which left customers unattended. His role was defined to be reliever to Receptionist only if she was on break and would ensure prompt service of serving customers with tea/coffee. His other job activity would also be to ensure proper document control, filing and photocopying any immediate or relevant documents for the team. Outside errands were assigned to company driver so that the office boy would be around the team as and when required.

5. Administration building assignments- these are officers that check in visitors and manage the control center.

Other responsibilities would include the proper handling of requests for medical records. The person taking on this duty would also be responsible for administrating the training and assuring compliance of everyone in the organization.

Job descriptions, procedure manuals, and office handbooks are critical to the success of a medical office because they

Our office manager is responsible for all non physician scheduling. He or she will also handle administrative conflicts and patient complaints. He or she is also our liaison with Technical Support Teams. Their responsibilities also include ordering non medical office supplies and entering or calling in the payroll. He or she is the general overhead of all administrative office procedures.

The Attorney General of Texas is a position charged to uphold Texas law and the Texas Constitution; represent the State in litigation; and approve public bond issues. However, the fundamental goal of the office is to guard the rights of Texans through various divisions of the agencies. These divisions are responsible for consumer health, safety, and regulations, as well as, protection of elderly and disabled individual rights. As a summer law clerk at the attorney general’s office I will conduct legal research and draft memoranda under the supervision of an agency attorney. My first choice with the agency is the criminal prosecutions division. In the event I am placed in that division I may have the opportunity to assist in discovery and attend hearings or trials. However, I also asked to be placed in the following divisions: consumer protection, administrative, and general litigation.

This department support businesses when dealing with disciplinary issues in a business such as poor time keeping or poor performance towards colleagues or business. This business deals with issues professionally and is responsible for recruitment and selection of candidates for specific role. This department provides training and induction programmes for new employees.

This position will act to provide administrative support with contract preparation, fiscal responsibilities, and oversee the health educator’s specialist.

Though the legal assistants have a desire to help their ability to do so is caught up in the bureaucracy of a lengthy intake process and by fear of overstepping their limited authority to actually assist the customer. Julie, the director and only full-time employee at the center is the main source of this. This case study examples her lack of management skills and lack of direction which does a great injustice to not only the customer but the volunteers.

This case was prepared by Associate Professor Marc L. Lipson. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright  2010 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.

And finally, there is the issue of staff mismanagement. The supervisor, Keith Frazier, is only checking in with this department one to two times per week. Mr. Frazier is aware that Pat is making international phone calls. He is also aware that Pauline found a way for Pat to make these calls from the building’s elevator once he had the phone system modified to only allow internal calls. Mr. Frazier has also been fielding complaints from the accountants about not receiving their tax schedules in a timely fashion. However, he has failed to confront either of these issues. This lack of management can be attributed to the following:

With this particular job, daily duties will include answering the telephone, scheduling appointments, organizing medical records, processing insurance forms, etc. Also someone in this field could have bookkeeping tasks or use spreadsheets. It is necessary to have throughough knowledge of Microsoft Word, Excel, and also PowerPoint to effectively complete these duties. If any doctor or other health official needs something done, it is an Administrator’s job to effectively complete that. Primarily since most of an

Organizations large or small all strive to be successful through fostering a culture of great people, great processes, great products, and great results. Typically, three main functions play into an organization, marketing, operations, and financial accountability. Marketing generates the demand through the promotion of goods and services. Operations creates the goods, handles the movement of the goods, and ensures successful final delivery of the goods or service. The financial accountability is how the organization is doing financially concerning accounts receivable and accounts payable. Of the three, operations is arguably the most important to the success of an organization and has many key components that play into this success including operations strategies, supply chain, inventory control, and cost leadership to name a few.

The help desk is part of the group assigned to Doug Smith, the manager of office automation. The help desk has produced very low quality work for the past several months. Smith has access to the passwords for each of the help desk members’ computer accounts. He instructs the help desk supervisor to go into each hard drive after hours and obtain a sample document to check for quality control for each pool member.