Inspector General Delivery Report

If I were the current CEO for the United States Postal Service, I would be gravely concerned about the future of my business, as it has recently taken a steep plummet from its success and popularity in the 19th and 20th centuries. The USPS is now faced with the decision to renovate itself due to the extreme loss of business as technology takes over the 21st Century. Some say that the USPS should be entirely reconstructed because the business is only headed further downhill, while others say that paper mail is still very practical, more so than e-mail, and we must each write more letters to do our part in reviving the business to profitability again. Because the USPS has been such a vital part of our country through

After analyzing past customer preferences, in 2010 store 88 initiated a promotion to increase mid-week sales to even out demand. In the past approximately 80% of services were incurred on Friday, Saturday and Monday, compared to 20% incurred on Tuesday, Wednesday and Thursday. To even out the demand for services, the store initiated a program to decrease the service price to $18 on Tuesdays, Wednesdays, and Thursdays and increase the price to $30 on Fridays, Saturdays, and Mondays. Through careful scheduling of staff, budgeted labor time was also decreased from 2,500 hours to 2,250 hours per employee.

The Secretary of State is an official of the Federal Government that heads up the U.S. Department of State. The Secretary of State is appointed by the President, and is the highest ranking appointed executive branch official. A Secretary of State’s main concerns deal with foreign policy, and the position is considered to be the United States successor to the Minister for Foreign Affairs job. The Secretary of State as well as the Secretary of Defense, Secretary of the Treasury, and Attorney General are thought of as the four most important cabinet members. As the highest ranking member of the cabinet, the Secretary of State is the third-highest official of the executive branch of the Federal Government, after the President and Vice President. Six Secretaries of State have gone on to be elected President. The Secretary of State, with the counsel of the Senate, is the President’s main foreign affairs representative. The Secretary of State carries out foreign policies through the Foreign Service and the State Department of the United States. The duties of the Secretary of State in relation to foreign policy hasn’t changed that much since the late 1800s, but they have become much more complex and complicated as international countries evolved and multiplied. The secretary of State has many duties within the inner circle of the President, as The Secretary of State acts as the President 's first adviser on current issues within United States foreign policy. It’s also their job to

In Daniel Stone’s editorial article, “Flying Like an Eagle”, he advises the USPS some guidance to boost up their profit and their usage to the community. One of his inputs on the

This accounts for the bureaucratic management of the USPS as represented by standardized procedures that guide the execution of most if not all processes with the organization. This being a strong culture, and according to Harvard Business Essentials, a strong culture is difficult to change without much effort, time, and substantial disruption (2005). The current Postmaster General (PMG) has been in place for the past nine years and has, according to Nocea of the New York Times, the PMG, Potter has had a very successful run (2009). He survived the anthrax crisis, overseen productivity gains and an increase in customer satisfaction (Nocea, 2009). During this time, he also eliminated a $11.3 billion

The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for Congress (GAO 2014). The GAO falls under the legislative branch of the federal government and works extensively with the executive branch, or more specifically, the Department of the Treasury and the Office of Management and Budget.

The Drug Enforcement Administration also referred to as the DEA is an agency within the United States that enforces federal law under the supervision of the U.S. department of Justice (United States Department of Justice, 2014). The DEA has several sole responsibilities; in congruency with mid level medical providers such as Nurse Practitioners (NP); it is the lead agency for domestic enforcement of the Controlled Substance Act with the sole responsibility of coordinating and pursuing U.S. drug investigations abroad (Baker & Biederman, 2015).

office in setting high standards that have made a significant impact in improving the efficiency

I have alerted the regional manager at the Roanoke branch to assist with any information you will require to complete your task.

Delivery to a customer is a key component to retail business, whether online or in a store. Measuring delivery cost efficiency, the total cost of delivery from the stock(s) to the customers’ homes or to the desired store for pick-up is evaluated. The delivery cost is the key measurement for this metric. The

The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.

By 1976, at a volume of 1,300 packages per day, FedEx’s Courier Pack service was only fulfilling one tenth of a percent of the “emergency rush” market, which totaled 870,000 packages delivered per day. By comparison, at 13,400 deliveries per day, the company’s Priority One “emergency rush” service accounted for one percent of the total market. Clearly both services have potential to gain more share of the rush delivery market, but the Courier Pack’s untapped potential is nearly limitless. Surely, the remaining 98 percent or so of customers using competing services for emergency rush delivery, including Emery Air Freight and USPS Express Service, are not familiar with Fed Ex’s less expensive, and more consistent Courier Pack service, and would switch brands with heightened awareness gained through careful marketing.

The USPS is at a point where it does not have the financing available to maintain its operations. One reason for the annual net losses is due to the declining rate of first-class mail. The second reason has to do with the required prepayment of $5.5 billion per year toward retirees’ healthcare costs. In order for the USPS to overcome this deficit, they will need to consider their short time frame, government restrictions and labor union backfire in considering the best alternative. One alternative would be to privatize postal services operations which would allow the USPS to change its pricing structure, yet it would potentially significantly reduce market share. A second alternative would be to undergo a system-wide

Russell, R. S., & Taylor III, B. W. (2014). Operations and Supply Chain Management, 8th edition. Hoboken, New Jersey: John Wiley & Sons, Inc.

For our Gemba project, we decided to analyze the order fulfillment procedure for Cup of Joe, a coffee shop located in the Lennox Town Center. In order to capture the establishment’s peak hours of business, we primarily visited during the hours of 9:00am-12:00pm. We focused our attention on orders for baked goods, coffee, and espresso drinks, as these products are the shop’s main source of revenue and reputation. On several separate mornings we were able to observe an average of 125 orders over three hours (a takt time of 1.44 minutes). In the evening, there were often less than a dozen orders every hour. Since every order is slightly different, we have described the average order and the steps in the process that are consistent in almost every situation. We have identified multiple areas for improvement, which are referenced in the sections entitled analysis and recommendations.