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Officer Nelson Core Competencies Essay

Satisfactory Essays

Core Competencies
Communication: Officer Nelson maintains a professional image to the public. During the interviews, he provides a calming and reassuring mannerism to ensure his clients feel welcomed. He full explains the process and answers any questions that the stakeholder might have during the interview. Officer Nelson has improved his written communication correspondence. He has been advised many times to better proof read his denials.
Customer Service: Officer Nelson displays polite and professional image to the public. He is multilingual and uses his language skills to help the public and other officers. He volunteers to trade interviews when a Spanish speaking applicant when interpreter is not available. During his duties at InfoPass, …show more content…

He is always available if needed to assist at a moment notice. He volunteered to help the CFC effort and represents our office in CFC meetings. At the beginning of this rating period, he helped organized office parties and other activities to help the morale of our officers. He provides an interested attitude during team meetings.
Teamwork and Cooperation: Officer Nelson accepts extra caseload to help our office during case readjustments to help other officers that might have fallen behind. He has help mentored a new officer learn about interviewing N400 cases. He has averaged 7.58 N-form and 6.31 I-form interviews during this year. He has completed above office average in his caseload.
Technical Proficiency: Officer Nelson is learning the capabilities of information systems available and has been able to learn the new systems like TECS portal, ELIS, Echo systems that are new this year. He helped test the eSTAT reporting tool prior to its rollout. Officer Nelson needs to work on his fraud indicator detection especially while reviewing case and explore during interviews. There were six cases that had decisional errors. He has been improving on his documentation and worksheets technical errors.
Performance

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