On February 10, 2017 At Approximately 12:30 P.M.. I Visited

Twenty minutes in I decide to change my destination in the mall. I decided to go into stores specifically high end stores without shoes. I went into Armani Exchange. Inside the store, everything was very pricey with high quality. I believed that it would be a perfect place to test out how the employees and customers would react. In Armani Exchange, there were a couple of people that looked like there were in the upper class. One woman looked at me and scoffed whereas her husband was looked at me in curiosity. I felt like they were talking about me. They would casually whisper and look up and down at me while trying to give me direct eye contact. A few minutes later, an employee came up to me asked if I could leave the store. She asked me “Why I wasn’t wearing any shoes?”. But, what surprised me was that she was very kind to me. I assumed that she would be rude and snarky. But, I was wrong. She asked me if “I would like a pair of sandals in the back”. She told me that she had extra shoes. I immediately declined and explained to her that this was an experiment for an assignment. She later on laughed and told me that it was a good one. I proceeded to leave the store. I believe that this folkway worked well because it was something that wasn’t really ordinary in the public eye. I mean that because I went to a mall. Whereas, many people are aware that there are people who do not have shoes most people

However, the Dillard family may be happy with their jobs, but for as a typical Dillard’s employee were not. Associates are stress out due to the company’s quota they set for their employees. Through surveys of the worst companies, Dillard’s is rated with a 2.6 on Glassdoor and had been for the following five consecutive years in a roll, which groups Dillard’s among the worst companies to seek employment with or be employed with. Dillard’s environment is very subservient by the ways the employees are worked. Short lunch breaks, restrictions on thing that shouldn’t have limits on them or taking away, Dillard’s don’t have any traffic in the store like in the past, and

The most important component of Nordstrom's retail mix is its customer service. The retail environment is completely customer driven and giving the customer satisfaction in every possible manner is very important. The point of view that ‘Service Pays’ is accepted by the retailer today

As for “personnel”, customer service at Nordstrom is priority one. They firmly believe that word of mouth advertising is the best kind of advertising. Their committed personnel go above and beyond what is expected of employees to make the shopping experience a great one at Nordstrom. The example in the case study of the lady that only needed one shoe is a great example of how Nordstrom goes above and beyond to meet its customers’ needs.

Your business is important to us and we want you to be completely satisfied with your shopping experience. We apologize for any inconvenience and look forward to serving your shopping needs in the

Since I am the newbies in the store, employees who have worked there for a pretty long time seem to push their jobs to newbies like me. I was working in the fitting room, it was pretty easy to do, it is only crowded when there are lots of customers wanted to try the clothes on. Everybody seems to avoid the folding of all the basic clothes like tank top, legging because this is the messiest area and unorganized at the end of the day. They passed it to me and tell me to fold and clean it. In this case, I got the monkey that I have not expected. I have no choice to say no because I am new and I have to make that first impression to everyone. Being a newbies is a disadvantage because people are taking their advantages on me. Only time can make this a better solution. After that, I can have the right to choose what position I want to do rather than being assigned to a position that I do not find interest

Genuine Service: Surely there’s been a time when you’ve been looking for something at a gigantic national chain store, and the employees there were less than

A Caucasian male employee in the Hot Bar helped me with a sample taste. The employee was not wearing a name tag. Candy and Charles were walking through an aisle together when I saw them. I stopped them and asked them for help in finding a product. They were friendly and they both took me over to the product several aisles down. Emily greeted me with a smile and said; Hello, as I entered the checkout. She scanned my merchandise and then bagged the items. She did not ask for my Ingles Advantage Card. After paying for my groceries, I took the cart to leave the store. Emily said; Have a good day. All the departments had their merchandise well displayed and clearly marked. All their merchandise appeared fresh and wholesome. Exterior and parking

On October 3, 2015 I went to Nordstrom in Boca Raton and surveyed 10 of their employees throughout the course of one day. Initially I contacted Nordstrom in Boca Raton and spoke to the manger to see if the she would let me give the employees a survey to fill out about how they feel about working at Nordstrom. The manager told me to come in on a Sunday, when the employees had more time on their hands and were not helping out or busy at the moment. The manager said to bring the surveys and she would first have to proof read and see if it is okay to hand out to her employees. I created the surveys and told the manager I will give them 10 minutes each to answer 10 questions. Employees were asked to take this survey seriously and put their honest

I once again picked up one item and walked to the line, hoping that I did not run into anyone from the prior store. I once again stood in line for a few minutes, looking at my watch and mumbling to myself, gosh, I am not going to make this appointment. The person in front of me, looked at me, turned back around not saying anything, so I went around her and tap the customer shoulder of the person ahead of her, and in my sweetest voice asked if I can jump ahead of her to check out, due to me having an appointment that I really needed to make. Once again, the customer said sure, and the customer behind her gave me a look that was of complete annoyance. If looks could kill, I would have been laying on the floor. The reaction to my violation of cutting lines in these stores and not sticking to society’s norm of waiting patiently for my turn was really uncomfortable, embarrassing, and mortifying. The fear that someone would chastise and make a scene, to draw attention to what I was doing was nerve wrecking.

This was an acceptable shop, but the only real contact was with the cashier and brief contact with the shower attendant. The store as a whole was clean and inviting inside. The towels were a dull brown and rust colored, with the bath foot mat being much thicker than the bath towel. The bath towel was a nice full size and helped make up for it being so thin. The showers were clean, but the air-conditioning vent was blowing from the ceiling without any way to adjust it. There was a fan mounted on the wall that could be adjusted to the customer's specifications. An electrical outlet was available, but no blow-dryer or amenities were available. The essentials of towels and a bar of soap were provided. The shower was hot, walls, shelving, floor

I knew that part of our company policy was to not allow to sway customers from shopping at Stop and Shop. I felt that being a good person I should just help the customer out and tell him to go to the A&P to rent the rug doctor. I also felt that I should follow the company’s policy and be a responsible employee. So after I pondered my two options I felt that part of my job is to follow all the rules even though I do not agree with all of them. So I told the customer that this was the lowest price we can offer. The customer accepted that and he continued

I decided to tag along with Lesnick and observe what kind of questions she was asked, or how she was treated when she would approach a customer. The retail staff was very friendly, and helpful. I did observe that many consumers were annoyed of this; I witnessed one customer who was approached by six sales associates. She finally threw her hands up and said, “I really am okay, no I do not need any help picking out underwear for myself, and no I do not need a basket, and yes I have already read the signs saying Buy on bra get the other 50% off,” and she walked to the register very angry.” Lesnick was approached by several consumers who asked for

Ah yes, Value Village, the top thrift store chain in North America; known for it’s great bargains and superior organization, this rank isn’t surprising! But, as an employee, I can safely say there is an underlying darkness to Value Village’s seemingly cheery, clean aura. After working a long shift, the industrial sized thrift store becomes a liminal space; a no man’s land where there is no time, only the constant feelings of annoyance caused by the strange people that shop here. Much like how in Dante’s Divine Comedy there is several circles of Hell, at Value Village there is also several circles of Hell for a worker, ranging from all the creepy men who are GREAT at interacting with the female employees, to being assigned work in fitting

As I walked out of the store, I noticed the following items: the large glass display which use to hold a large neon sign which read “Books”, a long row of windows which were located above the entrance, and an abandoned alleyway located directly next to the store. Some other questions I wished I asked the clerk include the following: Do you know anything about Wax Jr. Facts, the store before the Jackson Street Books?; Did you or anyone you know attend the “extravagant beer parties” that were held at Wax Jr. Facts?; and Did you do any renovations to the building?. Just by visiting the first location I realized how items such as bookstores were no longer in demand when compared to clothing stores.