On-Time Package Delivery

- Staff Meetings- We have regularly staff meetings, where progress is discussed and i get to know about any new plans and any changes that are going on.

The conflict will be reduced when the purpose is reinstated and employees are told that they are working towards mutual goals. Once the common goals are indentified they can work as a team and there will be less conflict as they are trying to achieve the exact same goals.

They cover a range of relevant information, and provide a platform for employees to ask questions and discuss concerns with management enabling staff to offer ideas and solutions directly to managers and team members within the company. Staff meetings inform

Time is a virtue and power struggles can cause misuse of time because employees are looking for ways to support their personal agendas creating a lack of productivity or effectiveness. “Empire-building, ego trips, favoritism, poor judgment, personal conflicts, demanding, complaining, and poor teamwork are often the outcome that may not be ideal for the economic benefit of an organization” (Daft, Murphy & Willmott 2010, p. 536). Overall conflict will assist in optimizing the organizational effectiveness. The conflict within the organization streamlines innovative thinking as employees look for new ways to prove their stance on an agenda. Conflict that is mediated builds a higher level of trust within organizational leaders as employees are better guided through advice and communication.

Where there are role conflict and ambiguity there has always been poor job satisfaction. Role conflict results when the worker is subjected to inconsistent expectations as a result of conflicting demands from multiple roles. For example, conflict among providing good customer service, sales quota, or budget limitations (Ghorpade & Lackritz, 2011). Role ambiguity takes place when the worker lacks information that is needed for understanding the role and for performing up to its expectation (Ghorpade & Lackritz, 2011).

Quarterly staff meetings –staff are informed of any organisational information, Health and safety, changes to policy and procedures or cqc information, service users information, staff forum feedback, any other business, Good news section

Lydell brings fifteen years of sales and sales management experience to the team, and the executives have tasked him with increasing the sales force productivity and name recognition throughout the three-market area by using the newest technology brought to the company the electron beam tomography scanner. Obviously, bringing a new person on board comes with challenges; however, I believe hiring a sales manager will be a huge asset to the organization. Lydell spent his first month with the company spending time with the sales representatives, he spent a day with each of them making sales calls and trying to understand why the productivity was low. Upon reaching the sixth representative, Cindy Minnis, he already had a clear idea of how to increase productivity by the answers given to him when he asked his sales representatives about their workday, and Cindy’s answers were no different from the rest of the employees. Some of the issues that Lydell could conclude about his team by the answers to the questions he asked were poor time management skills, no training, lack of communication or feedback, and not a clear territory for each

1) What are the likely reasons and rationalizations for what appears to have been happening among the salespeople? 6 points.

This includes monthly staff meetings to share new information, quarterly reviews for tenured staff to review areas of success and those in need of improvement, weekly meetings with probationary staff to review challenge areas, weekly meetings with management support team to determine high priority tasks, and informal meetings with all staff throughout the year in-person, via phone or email. This allows staff to continuously receive feedback and have the same information to meet standards consistently at all levels as well as to ask additional questions when unsure of how to proceed. It promotes open communication between staff and management, as well providing a support for each team member to be held accountable for their actions moving

“Team conflict may occur among members hailing from different fields of professions, such as in a cross-functional project team, or between line workers (who work directly with the product or service) and staff teams (who provide behind-the-scenes support). It may also occur as a result of perceived inequities in group member status or productivity, personality differences, or other work-related problems.” (Organizational Communication, 2010, pg 223).

People occupy more than one role at any given time in their daily lives, as a consequence, can lead to role strain. Role strain is when the expectations of one role affect the role expectations of another (Kahn & Fellows, 2013; McEwen & Wills, 2010). For example, a foster mother, who is also a lawyer, has to take off from work to stay at home with a foster child who has been suspended from school. The role strain in this example is the foster mother is not able to be in court to carry out the role of a lawyer, because she is at home in the role of a foster mother. Unfortunately, role strain can lead to role conflict. RT explains that role conflict occurs when the expectations of one or more roles are not compatible with another role (Kahn & Fellows, 2013;

Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of

The five antecedents of conflict are the “overlapping or unclear job boundaries, inadequate communication, unreasonable or unclear policies standards or rules, unreasonable deadlines or extreme time pressure, and competition for limited resources” (Kinicki A. Kreitner R.2008 p. 277).

Delivering goods such as gifts, files, and documents has always been essential for businesses and personal purposes. Before internet marketing and technological innovations, sending parcels to another location wasn 't so simple. However now days, there is a constant increase of internet users which according to The World Bank, around 38.1 billion people surf on the cyberspace. This boosts online shopping and services increasing companies to aim to send their products to different places. Because sending packages, nationally or internationally, have been a consumption of great time and money, both enterprises and clients hope for faster and affordable ways which lead to the popularity of courier

One major problem was the resignation of one of the company’s top salesmen who had the most difficult territory (9963), effective at the end of the year. If he shifts one of the more experiences salesmen into that area, it would disrupt service in an additional territory, which was undesirable because it took several months for a salesman to build up a good rapport with customers. This decision would affect the