On-Time Package Delivery

1341 WordsDec 15, 20126 Pages
Case 2: On-Time Package Delivery Michael Bushmann Erika Thompson Jocelyn Russell Katlin Eason Mark Hogan MKT 452- Sales Management November 14, 2012 Overall, we felt that Wayne Jacobson – Senior Vice President of Sales performed his responsibilities very well. Furthermore, it was good to see that he was so vested into figuring out the problems of the company. Ultimately, the negative effects that were found could be detrimental to the sales personnel, but further – his position and the company as a whole. Jacobson conducted an effective job analysis by conversing with: current employees/sales staff, managers, and customers. Additionally, Jacobson calling upon local district managers…show more content…
This will reduce role conflict Training will also be a huge factor in solving this issue Role Ambiguity Lynn Attaway made the mistake of making a client wait for more than five hours when their package was promised within two hours This was contributed to lack of information concerning the changes to the Package Expedite Form (PEF) which was sent through email for employees to see Solutions Better communication throughout the work place from management down through all levels Training Weekly/monthly meetings where employees can learn and have a better understanding of new technology they will be working with. Mike Wagner recently visited First Call Medical Centers where he heard that Gold Package Delivery Services was offering similar services for a lower cost Could not give them an answer as to why OTPD’s costs were so much higher Felt he did not have adequate information on the competition Solutions Mentoring Someone else’s insight would have been beneficial in this instance just so he wouldn’t seem so uninformed when talking with clients On the job training Closer supervision This will reduce role ambiguity Work-Family Conflict Problem Role Conflict: Some employees may become unsure about how they want to spend most of their time and what is most important. Employers should be concerned about their employees plateauing. Carol Klein, Key Account Manager in Philadelphia, “I find myself being torn
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