Online And Email Customer Service Essay

916 WordsOct 19, 20154 Pages
In the era of technology, online and email customer service has become one of the most important aspects of a business. Consumers are relying more on technology to solve problems and face-to-face customer service is becoming less relevant. But what is online and email customer service all about and how can it benefit your business? This guide will answer these questions and look at the key steps you need to take in order to create a viable online and email customer service strategy. What is online and email customer service? Customer service is among the most important aspects a business needs to get right. In its essence, customer service provides your customers the full service – not just a good product and service, but also a quality experience before, during and after a purchase. Customer service entangles many different aspects from servicing the customer to supporting them throughout the process. In the past, most customer service dealt with face-to-face communications, with telephone and even postal support included in the service. With the technological revolution, customer service has changed slightly. Different online customer service methods have become increasingly important in today’s world. Online customer service entails anything from email, chat, and even social media interactions. Today’s consumers are more likely to look online for support rather than visiting the physical shop to solve an issue. Therefore, it is crucial businesses pay enough
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