Online Reservation System

3760 Words Nov 6th, 2010 16 Pages
I. Review of Related Literature

The application of modern information technology dominated so far by the use of Internet websites and online reservation systems, gives competitive advantage to other with same establishment. However, the potential competitive advantage can be transformed into real advantage if only the websites have proper design. As a result, the advocator conducted research on the facts related to the system that might be helpful to its development.

The following are the gathered related proposed system:

Jeong et al. (2005) discuss the role of website quality in attracting online bookings and empirically test their proposed model with potential lodging customers. Authors indicate that information completeness
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The primary level defines who can use the system and what he can do in it, i.e. the users with access rights to the system and the functions they can perform. Users can be classified into internal (the system owner’s staff) and external (suppliers, agents, clients) users. Each of them has different access rights to the system and can fulfill different functions – database management, handling of active bookings, handling of travel and booking related documents, handling of payments. Every function is a set of activities which the users can perform in there profiles and is visualized as specific features/options in the particular user’s interface. In more details, the differences in access rights of internal and external users of the system are summarized in Table 1.

Functional Elements and Activities | Access Rights of Users |
| Suppliers | Internal Users | Agents | Clients |
Database management Descriptions and pictures Allotment control Viewing past reservations Contact details of users Prices Control Editing remarks and special condition Bookings | +++++++ | +++++++ | ++ | ++ |
Handling of Active Bookings Input booking requests Amendments of active booking request Sending requests to suppliers Changing status of bookings Inputting booking requests for alternative hotels(if the originally required is not available) | ++ | +++++ | ++ | ++ |
Handling of documents Invoicing Vouchers…