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Online Shopping And E-Commerce

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1. Introduction, Background and Rationale:
Online shopping has grown in popularity with the rapid global growth in e-commerce. Apparently, many customers are attracted to this modern concept of shopping because of the various benefits and offers of the internet. Online shoppers can enjoy the opportunity to shop at any time whenever convenient using either a mobile device or a computer or laptop or tablet without the pressure of going to the traditional brick-and-mortar stores. It also allows customers to browse through seemingly never-ending options for merchandise or products not available in local stores and can likewise compare the different online stores and can make easy comparison between items and products, their brands and prices which …show more content…

It has allowed access to limitless information and became a tool that made everyday communication in an instant. Among the many opportunities created by internet is the emergence of electronic commerce (e-Commerce). Online shopping is a development brought by the e-Commerce and progress of internet.
Pannu and Tomar (2010) defined online shopping as a process of shopping which is done through the internet. Customers go through this process to purchase products or services over the internet. Online shopping is done through an online shop, e-shop, e-store, internet shop or online store without going to the brick-and-mortar retailer or in a shopping mall to buy products or services.
Lazar (2016) highlighted on online shopping as one of the most valuable industries nowadays. About nearly 80% of the entire US population has shopped online; 50% have made more than one purchase. This equated to 198 million US shoppers in 2014 or about 78% of the entire US population according to Business Insider. This can be explained due to oft-mentioned notions that online shopping is convenient and a time-saver to most Americans (Horrigan, …show more content…

Although this does not imply to replace the traditional retail stores, it is clear that online shopping can better offer customers competitive prices, deals and discounts.
The emergence of more local online shopping sites is very much awaited with the ever-increasing number of internet users in Saudi Arabia which is projected to balloon to 25.92 million in 2021 (Statista, 2017).
Ansari (2016) in a research indicated that online shopping in Saudi Arabia is booming at 60% annual growth rate and more than 62 million people visited the biggest online retailer Souq.com, in the first six months of 2014. In his study of 400 respondents, he concluded that women are more motivated to shop online than men although there were more male respondents than female. Respondents educated at bachelor’s degree also showed more interest in online shopping. Employment status does also influence the online shopping decision compared to those who are not

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