Operation Management Definition Paper

921 Words4 Pages
Operation Management Definition Paper
The purpose of this paper is to describe the importance of operations management to a health care organization. In addition, the author of this paper will provide a personal definition of what operations management means and why is important to a healthcare organization. According to the Institute of Operations Management The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain. As a precursor to more specific events that look at how operations management can help practitioners make best use of additional funding to improve patient care and
…show more content…
This shared vision may be developed through open, sincere dialogue among all members of the team. It has not been developed in secret or as an attempt to maintain a "hospital-centric" view of the universe. Described by Unland, Copernicus visits America--It was, to say the least, decidedly controversial when Copernicus announced that the universe does not revolve around the earth. Likewise the health care system of the future will no longer revolve around hospitals. (Henderson, 1995)
Effective operations managers must understand the importance of educating all components of the health care delivery system. Business as usual does not exist any: more.
Physicians, as well as hospital employees, must be made aware of the opportunities available to them if they are to adjust to the changes confronting them. Effective operations managers must understand who the customer is. No longer can the board of directors be considered the primary customer. The health care business must focus on all of its customers, including patients, physicians, payers, insurance companies, governmental agencies, lawyers, and many others. Attention to the needs of the customers will always remain the focus of the effective operations manager. (Henderson, 1995)
Finally, effective operations managers must realize that short-term gains at the expense of their
Get Access