Operation Management

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Operation Management GRAND ASTORIA HOTEL Our Vision: “Great Hotels Guests Love” Our Mission: “To do everything we can to guarantee a ‘wow’ experience for every guest in the hotel so they would love our hotel and keep coming back.” Our Values are Our 5 winning ways:easier not to. We are honest and straightforward and see our decisions through. Do the Right Thing We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be * We keep our promises and we don’t let people down. * We seek out the facts and trust our judgment. * We take decisions even when they are difficult. Show We Care We want to be the company that understands people’s needs better…show more content…
We listen to each other and combine our expertise to create a strong, focused and trusted group of people. * We work hard to develop excellent working relationships. * We think about what we do and how it might affect others. * We trust and support each other. Our goals and objectives are straight forward Our goals and objectives are straightforward and seek to ensure we run a professional, profitable and ethical company, building relationships with customers, suppliers and investors, driving business at the hotels ' and developing the business as a whole. In summary, we aim to: * Build relationships with investors, secure hotel management contracts and successfully manage the hotel investments, underpinning asset values. * Further reinforce our position in the market place as a recognized and trusted Hotel Management Company. * Achieve levels of profit sufficient to provide for reinvestment and suitable returns to shareholders and investors. * Within each hotel operation, provide complete satisfaction to clientele in terms of facilities and service standards, food and beverage and related products, at a fair price. * Manage hotels by human resource policies which encourage and reward individual and unified effort and achievement, provide training and personal development opportunities and create a working environment in which staff can feel a real sense of job involve * Market the hotels through

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