Operation Management at Hard Rock Cafe Essay

Service quality is referred to a valuation of how good a delivered service meets the customer’s expectation. Upper management

There are similarity between Hard Rock Café and Frito Lay on the topic of the ten strategic operations management decisions. First, managing quality is important for both companies since foods are a product. Both company have quality check to ensure only the top quality ingredients are being used. Even after the product is made, both company will do a quality check on the finish product. Frito-Lay have random sampling on the chip to see if the chip meet the quality standard. Hard Rock Café use customer surveys for the food and service ratings. If the rating is not a seven or higher, then they need to change. Second, Scheduling for both company is driven by prior year forecasts and special events. Both company understand that maintenance plays

The human resources department also create the staff shifts from qualitative data of knowing how busy the sandwich bar will be to figure out how many staff will be needed and their working hours. The human resources department also ensure that the sandwich plus staff have attended training which is monitored through qualitative data kept on what courses each member of staff has attended and update the system when their training has been updated. As this data comes from staff who attend the

Quality means the total features and characteristics of a product or service that has effects upon its ability to satisfy stated or implied needs (Davidson et al. 2006). All the challenges that managers need to face to are mentioned and defined above, the analysis of the relevance of these challenges and economic results will be addressed in the next paragraph.

Making the decision to leave the atmosphere of the café as is and focusing on up grading business operations from relaying on memory and notepads to run the business. Now, I must develop a strategy for a full turn around for the business to become successful. In doing so, I can use Porter’s Three Generic Strategies (Baltzan & Phillips, CIS 500 Business Driven Information Systems, 2009). The strategies consist of broad cost leadership, broad differentiation, and focused strategy.

Hard Rock is bringing the concept of the 'experience economy' to its cafe operation. This innovation is somewhat akin to mass customization in manufacturing. At Hard Rock, the experience concept is to provide not only a custom meal from the menu, but a dining event that includes a unique visual and sound experience not duplicated anywhere in the world.

Describe how quality management and supply chain management can support and help Pars Food Ltd. to achieve their long term objectives as detailed in the case study.

It is important to explain first of all who are the stakeholders. They are the groups of people interested in a particular business organisation. They can be separated into internal, external stakeholders and connected stakeholders.. The internal stakeholders are the employees of an organisation as well as the managers.. Connected stakeholders are the retailers, distributors, customers, suppliers. External stakeholders are the government, the press as well as the pressure groups and local communities. The whole society can also be classified as an external stakeholder. The key stakeholders for the company are employees, competitors, environmental issues, government, suppliers, media, customers, financial institutions, shareholders and local communities.

Operations management is based on short term planning and objectives, utilizing resources of the company upto optimum level e.g proper employment of human resources, material and other fixed non-current assets. Above mentioned methods are being put into practice at McDonald?s to achieve the desired goals and objectives both long term and short term.

In other words, McDonalds works efficiently and it is reflected in the way it operates its workers, all workers specialize in a specific task while practicing specialization and it creates highly knowledgeable and productive workers. Having highly productive workers is important for Burger Ranch because it could mean avoiding a disgruntled customer who chooses the next best alternative. It is more productive for Burger Ranch to implement a division of labor in their business, which will provide customer’s meals with timeliness and accuracy. This will also benefit managers as they will be able to see the flow of work, ensuring each employee takes full accountability for their responsibility in the assembly line. Writer Jenn Harris says, “The speed of service at McDonald's has gone up to 189.49 seconds, a minor increase from 188.83 seconds, while the average wait time for an order at Chick fil-A is 203.88 seconds, 13 seconds more than last year” (Harris). Ultimately, having specialization in the assembly line will take away from employees having to juggle multiple tasks and can focus on the task at hand whether it is assembling the burger, handing over the order or ringing up

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Managing Quality: product quality is monitored by held meeting every week to ensure the safety of raw materials that used in manufacturing of goods. Test quality begins with farm to inspect of the potatoes used in Ruffles and corn used in Frito. They also used statistical process control to ensure their results.

From this we can estimate that the café would need about 5 employees, each working on one of the following designations:

1. Statement of Problem: What are the problems being faced and the most important 3-4 decisions the company needs to make regarding the situation of the company in China.

     Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant, it is also essential that management focus on its public relations as well as its sales and marketing strategies.