Operation Management at Ups

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Operation Management at UPS Katina Taylor FSJC Jacksonville Operation Management Michael Neff December 1, 2012 Abstract This paper will discuss the different operation management policies and leadership practices at United Parcel Services (UPS), one of the premier shipping companies in the world. This paper will discuss the growth and different training programs that UPS offers to its managers and employees. It will also review the way external and internal works, failures of operation and how to anticipate a problem that UPS deal with on a daily day, UPS links millions of organizations and individuals together, by delivering an average of 15 million packages…show more content…
UPS achieved record earnings per share in 2011, well surpassing our previous peak in 2007. Our operating margin and free cash flow are the envy of our industry. Three key tenets: Create Value for our customers, transform our customers, transformed our business, and invest for growth. In 2011, we executed the financial results of our business segments this strategy and the results were rewarding. UPS was honored with the prestigious United Technologies Corporate (UTC) Supplier Gold award. UPS is the only global transportation and logistics company to receive the highest possible supplier rating from the UTC for three consecutive years. UPS manages the facility that stores engine parts for Pratt & Whitney – a UTC company. Pratt & Whitney makes aircraft engines used by commercial airlines and the United States military. UPS fulfills and ships orders to customers all over the world from the Georgia Distribution Center in Atlanta, GA. “We are honored to be recognized for all the hard work and outstanding results achieved by our employees,” said Stephen Hydrick, UPS vice president of distribution. “Working closely with Pratt & Whitney our people have demonstrated the commitment and innovation required to achieve the year over year quality advancements needed to secure this award. It is gratifying that UTC recognizes UPS as a world class partner.” UTC awards suppliers and partners who achieve
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