Operational Management

36687 Words Jul 16th, 2013 147 Pages
OPERATIONS MANAGEMENT
STUDY GUIDE

PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT

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MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za

Copyright © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher

REF: OPS 2013

Operations Management

TABLE OF CONTENTS
Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Design
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The assessment strategy will focus on application of theory to practice.

SECTION 1

OPERATIONS AND PRODUCTIVITY

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Operations Management

CONTENTS
          Introduction to Operations Management

The History of Operations Management

Significant Events in the Field of Operations Management

Why Study Operations Management?

The Functions and Duties of Operations Managers

Ten Critical Decisions of Operations Management

Operations and Productivity

Exciting New Trends in Operations Management

Operations in the Service Sector

Productivity

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Operations Management

LEARNING OBJECTIVES
After working through this section you should be able to:     

Outline the purpose and scope of Operations Management

Understand what Operations Managers do

Explain the differences between goods and services

Calculate the Productivity of your organization

Understand how to improve productivity within your organization.

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Operations Management

INTRODUCTION TO OPERATIONS MANAGEMENT



READING

Heizer,J. and Render,B. (2011). Operations Management .(10th Edition). New Jersey: Prentice Hall. pp 33-58

Production is the creation of goods and services. Operations Management (OM) is the set of activities that creates goods and services through the transformation of inputs into outputs.