Operational Management at QVC Network Shopping Channel

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Operational Management at QVC Network Shopping Channel Executive Summary QVC is a large multinational corporation operating in five countries. They offer customers a wide array of general merchandise. Their business model is based on utilizing technology to deliver quality products, fulfillment and customer service. QVC sells its merchandise on its own broadcast network, on the Internet, and through a few select self branded retail stores. QVC utilizes a decentralized order, fulfillment and distribution system that is interconnected via communication technology. QVC has a complex organizational structure This system poses several risks to QVC, largely centered on loss of the transportation system and disruptions in communication system. QVC could benefit from reducing its hubs and operating from smaller number of hubs, using a less centralized strategy. Upward supply chain integration may not be entirely possible for QVC, but upward in tradition to the greatest degree possible would help to reduce risk and improve operational efficiency by reducing transportation costs. Background QVC is a large multinational corporation that presents products for sale mainly by a television. It sells products through its own television channels in five countries. QVC stands for quality, value, and convenience. These principles form the core strategy of the business model. These principles have helped build QVC into a name almost every one recognizes. QVC broadcasts 24 hours a

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