Operational Management quiz 1

1500 WordsApr 10, 20156 Pages
Uitwerkingen vragen Operational Management toets 1 Copyright: Bart&Thom Signs and symbols in a service facility are helpful because they: Reduce anxiety with waiting Cause customers to spend more money per visit Cause employees to be more helpful Orient customers and promote acceptable behaviour Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform: Install a new method Examine the facts Maintain new method Select the work method Record the present method Develop a new method Allowing people to feel personally responsible for an identifiable and meaningful portion of their work is associated with the …….. approach to job design? Empowerment Ergonomics Autonomous work teams…show more content…
Drunkenness Being acknowledged Demands against policies Breaking social norms What is process technology? Technology that will only process materials for manufacture Technology that has to be present in order for any transformation process to occur The machines, equipment and devices which help the operation transform materials and information and customers in order to add value and fulfil the operation’s strategic objectives. Machines that allow customers to walk past without setting off alarms Which is more important, front office or back office processing technology? Both offices perform critical roles and as such the choice and utilization of process technology is equally important Both are equally important as the same amount of resources are used in both Front because this is where the customer is and they are being processed Back as this facilitates ease of processing at the front What does the detailed design of layout means? The detailed position of all transforming recourses Putting on paper the physical location of machines, staff offices, etc. Where the workers are seated in comparison to management How effectively the layout fits to accommodate the needs of its workers When making layout decisions, which is the most appropriate sequence of events? Selection of basic layout, selection of process type and selection of detailed design layout Selection of basic layout, selection of product type and selection of detailed design of layout
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