Operational Skills

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Operational Management Skills

Operational Management Skills www.mce-ama.com/190 level • Middle managers days


Workshop overview

Operational management is about getting things done through goal-setting, work planning, budgeting, organizing and controlling. The more you can master the basic tasks of management, the more effective you are at getting things done, creating real value for your company. And the more you show your management ability to get things done and add value, the better it is for your career progression.

up, down and sideways. Back on the job, you will better understand how to achieve productive results while handling the pressures of day-to-day management.

Who is this workshop for?

What business
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During the workshop, you will: • Develop a clear understanding of the complex role of a manager and complete a personal management skills inventory • Learn the management cycle of planning, organizing, communicating and controlling, and gain specific skills and practical advice for each of the steps in the cycle • Practice formulating smart objectives for your team • Map the stakeholders of your team and prepare a

Module 2: The Management Cycle • Overview of the management cycle: planning, organizing, communicating, controlling • Planning and organizing • Setting objectives and targets • Budgeting • Establishing working procedures for your team • Effective communication: methods and tools • Running effective meetings • Decision making and consensus building • Implementing and monitoring progress against targets

Module 3: Processes and Workflows • Aligning your objectives cycle with the senior management decision cycle • Translating objectives into strategies and measures • Defining clear roles and responsibilities on the team • Defining processes and workflows to achieve


Operational Management Skills

objectives through your people • Learn from implementation and strive for continuous improvement

Workshop info Open enrolment Registration fee: EUR 3.950,00 (excl. VAT) Days: 4 Level: Middle managers Date Location 21 March 2010 - 24 March 2010 Abu-Dhabi, UAE 15 May 2010 - 18 May 2010
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