Operations Management : A Transformation Process

923 WordsDec 4, 20154 Pages
Operations management is defined as the management of the transformation process that uses input into products and services, thus adding a value to the customer. It designs, oversees, controls and improves productive systems for getting work done and a systematic development and control of the processes. As a part of the overall process, requirements and feedback from customers are used to adjust factors in the transformation process, which may in turn alter inputs (Russell and Taylor, 2014). The transformation process is a series of activities from the supplier to the end customer that adds a value to a product or service produced by the company. Below diagram "Operations as a transformation process" depicts the high level overview of the operation management in which inputs such as material, machines, labor, management, and capital are transformed into outputs such as goods and services. To deliver the good and service to their users, companies do acquisition, development, and utilization of resources needed as a part of Operations Management. Operations Management addresses the operational issues like scheduling and production control, inventory management, quality control, inspection, materials handling, and equipment maintenance policies (MIT Solan School of management, 2015). At an operational level, Operations Management provides the strategic and tactical planning. The size, location, design and the structure of services decided strategically and the plant
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