Operations Management - Case Study - Punj Lloyd Limited Essay

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Punj Lloyd is one of the largest engineering construction companies in India providing integrated design, engineering, procurement, construction and project management services for energy industry and infrastructure sector projects. It provides engineering construction services for onshore and offshore pipelines, gas gathering systems, oil and gas tanks and terminals including cryogenic Liquefied Natural Gas (LNG) and Liquefied Petroleum Gas (LPG) storage terminals, process facilities in the oil and gas industry including refineries and for power plant projects. Punj Lloyd has worked not only in infrastructure sector but on several projects in the telecommunications sector also. In addition, it provides value added
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According to Hill T. (2005 pp.4-5), every business is managed through three major functions: finance, marketing, and operations management. Other business functions—such as accounting, purchasing, human resources, and engineering—support these three major functions. Finance is the function responsible for managing cash flow, current assets, and capital investments. Marketing is responsible for sales, generating customer demand, and understanding customer wants and needs.

To understand the role of Operations Management and Strategy in Punj Lloyd, we will have to know the organizational set up of the Company.



“The process by which some functional requirement of people is satisfied through the shaping or configuration of the resources and/or activities that comprise a product, or a service, or the transformation process that produces them.” Slack N., Chambers S. and Johnston R, (2001, 2004, 2007) Operations Management., Chapter 4 – Process Design, 5th Ed., p.88, London: Prentice Hall.[3]

Process Design in Punj Lloyd can be described as part of its integrated process which is involved with all the other aspects of the business: namely, business planning, marketing and sales, finance, human resource management, purchasing, research and development.
This process necessarily involves both the all-important client/customer, and the
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