Operations Management Case Study on Bakery Essay

Quality begins with the person providing the service or who makes a quality product which enhances the “perceived value” for the consumer; who gains from the exchange. The employee makes the product, the consumer buys the product, ensuring a relationship with the company who provides the livelihood for the employee. It is a perfect circle.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

The key to ensuring good quality service is meeting or exceeding what the customers expect from services. Judgements of high and low quality depend on how customers the actual service performance in the context of what they expected. Service quality, as perceived by the customers, can be defined as the extent of discrepancy but customers’ expectations or desires and their

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

The purpose of this paper is to satisfy three objectives. The first objective is to describe an issue, opportunity or problem facing a specific organization. The second objective is to identify the significance, scope, magnitude and feasibility of finding a solution to this issue, opportunity or problem. The third and final objective for this paper is to justify why the chosen issue, opportunity or problem facing the organization is important enough to be researched and whether it can be solved with business research. For this paper, the problem chosen refers to an Applebee’s restaurant currently having a problem with its staff.

The quality management completely says about the reputation of organization. Maintaining quality of the product helps to meet the stakeholder’s requirements.

Quality is an “order qualifier” in most of the cases, due to the type of application of our product. For some customers the application of our product requires higher standards and then quality becomes a “order winner”.

With Product Quality, the responsibilities of a business are simple. Develop a low cost, high quality product that withstands the normal limitations of it’s use. Quality can be defined as doing the

Quality: - Quality means fitness of the product or services to use by the Customer. Quality means competitive cost, Productivity, timely delivery of the services or products and total customer Satisfaction in terms of the product and services and Total services paid by customer to the company.

Within any given industry, a level of quality has to be ascertained as to ensure that clients of products and goods were receiving the best possible level of quality for their desired product. Quality meant that the expectations of a client had to be met consistently. Business throughout the world started development of standards and

In order to succeed in any business we have to be aware of operations management. It is considered as the most important part of the company; it is the part which is responsible for producing goods and providing services. After all, operating a big organization isn’t quite easy and simple, businessmen should know about almost everything related to operations such as quality control, strategic capacity and forecasting. We chose The Cheesecake Factory; a well-known good and service provider here in the UAE as an example of how a business organization operates. The cheesecake Factory is one of the most famous

In order to succeed in any business we have to be aware of operations management. It is considered as the most important part of the company; it is the part which is responsible for producing goods and providing services. After all, operating a big organization isn’t quite easy and simple, businessmen should know about almost everything related to operations such as quality control, strategic capacity and forecasting. We chose The Cheesecake Factory; a well-known good and service provider here in the UAE as an example of how a business organization operates. The cheesecake Factory is one of the most famous

Within every company there is a customer, regardless of what your line of business is it is being done for the consumer albeit an external consumer or the internal consumer. The customer’s needs and expectations should be the driving force behind the decisions we make and the problems we solve…the customer, not our own personal or monetary gain. As quality improves we have to make sure that we are improving what matters to our customers not want we want to improve upon for own sake.

Statistical methods such as Loss Function; eliminating variations of design characteristics and "noise" through robust design and processes

Even though Deming, Juran, and Crosby all have similarities between their key principles in quality management there are several aspects that are different to the approaches. They all recognize the importance of measurement to improve quality; however, the level of importance each emphasizes is different. Crosby and Juran view the cost of quality as the focus of measurement whereas Deming does not use the cost of quality as a focus (Suarez, 1992, p.18). To Deming, meeting the customers’ needs and expectations about a product or service is of higher importance to quality. He also considers unknown costs such as the impact of lost customers to be more significant than visible costs (Suarez, 1992, p.18).