Operations Management Chapter 18 Manual

The assembly line needs to produce 6 units per hour and there is room for only four workstations. The tasks and the order in which they must be performed are shown in the following table. Tasks cannot be split, and it would be too expensive to duplicate any task.

Answer: Capacity is the maximum rate of output of a process or a system. And utilization is measured as the ratio of average output rate to maximum capacity. In Southwest, capacity can be measured in available seat-miles (AMS) pre month. Therefore, utilization can be measured as the ratio of average seat-mile rate to maximum

Shuzworld aims to keep customer satisfaction at its highest. A customer approach that focuses on making the customer happy is of upmost importance. One way to achieve this is to ensure that customer wait time is kept to a minimum. Specific questions have been posed for concern; how many customers will be in the system; how many customers on average will be in line; and what the probability is of one being in line or being served? The company is looking at staffing each

There are plenty of ways to reduce wait time its just the way people manage it. One way I can suggest to reduce wait time would be to bring back roller skates. If you ever go to sonic to eat you will see that skates aren’t used to take out orders. Skating is proven to be faster than walking as long as you know how to skate but even if you don’t know how to skate there should be some kind of training to teach you how to skate. Another way to reduce wait time would be to eliminate bad employees. You can’t expect to reduce wait time if you have lazy employees, you need people who want to improve in their work area. For example, I work at sonic and I have witnessed lazy employees in the present and past, and they bring up our times which make us look bad. Eliminating bad employees could solve a lot of problems with reducing wait time. Why should somebody be getting paid for doing nothing? Well I don’t agree that they should, therefore if we can avoid hiring them in the first place we wouldn’t have to go out of our way trying to eliminate

Instead of minimizing the demand-weighted distance between the opened facilities and their assigned demand points, the objective of Model III is to minimize the expected maximum demand-weighted distance between the opened facilities and their assigned demand points. Other settings are identical to Model II.

Federal police are several agencies working to together to combat crime that affects the country as a whole. Federal police function to enforce the United States Code. For example federal police assist with interstate commerce issues, interstate criminal activities, terrorism, international crimes, and assist state and local police also.

In this thesis, a simulation modeling and optimization of FMS objectives for evaluating the effect of factors such as demand arrival time, no. of AGVs, velocity of AGVs, and distance preference between two work stations used in system. System utilization and throughput both are affected by these factors. It is observed that from comparing the result maximum percentage of utilization is 10% against of throughput parameters.

The immediate benefits of this product are apparent this business idea has the potential to alleviate the long lines at grocery stores and significantly cut down on the amount of employees that these stores need to hire. This could have positive effects on the efficiency of the grocery stores that choose to use this tech.

The introduction of online transaction processing and real-time customer information will speed up the billing process

3.   The travel time is 1 hour.  While this is considered part of the service time it actually means that the customer will be waiting during the first hour of the service time.  Thus, travel time must be added to the time spent in line as predicted model in order to determine the total customer waiting time.

Fast, user-friendly online reservation system by facilitating e-ticketing and reducing staffing requirements at telephone reservation centers and airport counters. (Kuzmicki, 2009)

The multiple-server waiting line approach eliminates jockeying behavior. A single-line, multiple-server system has better performance in terms of waiting times than the same system with a line for each server. The multiple-line configuration is appropriate when experienced servers are used or when space considerations make a single-line model inconvenient. On the other hand, the multiple-service line system provides the customer the option of selecting his clerk, but check-out may be considerably slower (Jones, O’Berski, & Tom, 1980, p. 91).

Purpose – Delay is an important issue for service providers. Indeed, previous studies have widely

When opening a new restaurant it is important to consider technology options that will offer competitive advantage, enhance profit, and work efficiently for the establishment. Three systems that are generally purchased for restaurant use are inventory systems, point of sales systems, and reservation management systems. All of these systems should be researched and compared on their functionality so the most suitable technologies can be implemented into the daily activities of the restaurant.

In an ideal situation, customers would not have to wait for the delivery of products and services. However, in the real world, organizations cannot always match exact capability and demand; therefore, waiting is frequently inevitable while purchasing, especially in service marketing, as service firms can barely inventory their “stock” for sale at a later date (Lovelock, 1992, p.154). In general, waiting in lines – known as “queuing”, happens when the number of customers arrive at a facility exceeds the capability of the system to serve them (Lovelock & Wirtz, 2011, p.260). Basically, this essay will state the relationship between queuing and customer satisfaction, as well as relationship between customer satisfaction and