Operations Management london zoo and nottimham castle case study
In today’s information age, it is important for businesses to take advantage of the available avenues to reach out to customers and potential customers. Tourist attractions such as London Zoo, and Nottingham Castle, are no exceptions of being in the age of constant information flows. These places want to attract visitors with their facility layouts and overall experiences, and to improve upon what they already have, they would need to optimize their products through well planned operations management. When one thinks of a zoo and a historic museum, it is very natural to think of both places as tourist attractions, but what they offer the visitors could be very different.
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(Slack et al., 2004)
Nottingham Castle is considered a small Castle. The museum and gallery are all located inside the Castle. The space of the exhibition compare to many other museums is on the smaller side. The Castle Café and shop are not very busy during the day. Visitors normally spend one to two hours to see all the facilities. Therefore, the volume of its output is low. Moreover, when visitors go to the gatehouse, the staffs are not only selling tickets but also in charge of the gift shop. Slack et al. (2004) state that when the volume is lower, “the number of staff will be lower and therefore individual staffs are likely to perform a wider range of tasks” (p.20) this situation can be observed at Nottingham Castle. It might cause visitors to wait in the long queue, because of the customers who want to buy gift and tickets have to wait at the same counter.
Once the visitors are in the Castle, they can access many attractions. For adults, they can enjoy the art and historical display; children can experience the outdoor playground and some indoor displays which are design for kids on ground floor. Furthermore, Nottingham Castle hold different events and tours throughout the year. (Table 1) These information shows that Nottingham Castle provides high variety of services. However, when there is no special event, the outdoor facilities
Founded in 1875 in Buffalo, New York, the Buffalo Zoo quickly became a popular tourist attraction. However, as time went on, the outdated buildings and unenthusiastic employees led to a decline in zoo visitors. The zoo began to face several challenges, and the most significant was the fear of losing its accreditation. The president at the time devised a plan to move the Buffalo Zoo to Delaware Park, but that was quickly blocked by employees of the zoo and members of the community. With no support and no where to turn, the president decided to resign. This left the zoo with no plan, and no one to guide them. After extensive searching, the zoo made the decision to hire 43-year-old Donna Fernandes. Donna had an extensive background in education and experience in management and caring for animals. Although Donna seemed like the perfect candidate for the position, she was warned that the employees and community would be reluctant to accept her due to previous negative experiences with poor management and failed attempts to save the zoo. This did not deter Donna, and she worked hard to change those negative experiences into positive ones.
In the article The Future of Zoos, Justin Worland discusses the future of zoos so animals will be more comfortable in their environment. The Zoo360 is trying to change animals captivity by adding walkways/bridges for tigers. Animals are smarter and fell more than we knew and may suffer and may suffer when removed from their habitat in the wild. Coe developed a strategy to give animals natural vegetation, room to walk/roam, and big amounts of light. Hancocks has improved zoos a lot so that the animals are more comfortable in their environment.
Continuum Group owns and operates a number of leading visitor attractions in the UK and welcomes about 1 million visitors per year. (Cision, 2014)
In this assignment I am going to investigate the internal structure and functional areas of The Trafford Centre and explain how its internal structure and functional areas have changed over time.
In Fredrick Douglas’s essay on the convict lease system, he purposely does not use words like “racism,” nor does he outright blame the whites for the situation. Instead, he uses gentle language to state the injustices done, allowing the reader to guilt himself. He says that white people have “done little to prevent the Negro becoming a criminal” (Douglas 1), condemning their inaction, rather than their actions. Douglas talks about injustices such as exclusion from churches and schools, as well as unfair trials, but does not talk about the convict lease system’s “legal” slavery because he wants the reader to come to the realization of his guilt on his own. He avoids talking about unwarranted lynchings and unfair incarceration in order to draw attention to the metaphorical “elephant in the room”. The more he avoids talking about it, the more the reader thinks about its blatant absence and about their actions, subtly making the reader feel guilty for actions done in the past.
The citizens of Rome needed to pay heavy taxes in order to finance Rome’s armies. The taxes weakened the economy making trades suffer. Farmers couldn’t compete with rich families leading for them to go into the city, hoping for work. Infamous emperors would waste money and crime rates rose, making the streets unsafe.
Stakeholders consist of individuals or groups which have interest or profits of the organisation (Maylor, 2010). It is important to organisations to make sure who is their stakeholders and to know what their interest is and how satisfied them (Mainardes et al., 2011). Table 1 shows the stakeholders of London Zoo and their interest and whether they satisfied and some comments.
This handcrafted marble medieval-gothic hybrid style castle, which has three floors contain in the 4 walls structure. Once people enter the wooden arch door, they will be introduced to the two parallel brick walls that each consist of two pointed arches that leads you to the courtyards. The courtyards will be an area where the kids from the neighboring towns can play and people can relax while enjoying the sun coming from above. Above the main entrance, there will be a huge mural of the King and his family. The floors and stairwells will be made out of marble, and the walls will also have paintings all around. The first flight of stairs will be in the middle of the first floor. If we go beyond and behind the staircase towards this huge wall,
In the short story Lamb to the Slaughter written by Roald Dahl the author shows us a different perspective to violence that is rarely used. The protagonist of the story is not necessarily a hero. The author wants us to understand that just because someone is the protagonist doesn’t mean they can’t be violent. They don’t need any hard-core training or even a real weapon! Anyone and everyone has the capability of being violent.
In children's museum, exhibits are activities based, often includes building blocks, puzzles, computer pieces and dress-up areas. Staff should keep these areas clean and neat. Items on the floor become stumbling hazards and impediments for wheelchair users and people with low vision. Messy areas also create a sense of disruption and lack of control. They do not feel safe and comfortable. If maintenance staffing is minimal, components need to be simple and built to last forever. As visitors flow through museums, they break and lose items. Designs need to be flexible, allowing substitute of components rather than entire exhibits to assist with the ongoing renovation.
Nottingham combines the old with the new, offering fantastic entertainment, attractions and shopping opportunities together with architectural surroundings and sights to behold such as Nottingham Castle. Get to know what life is
Since decades ago, the natural heritages has become the increasingly popular attractions, attracting a large number of people to visit, mainly due to the growing concern of environment protection and the rising living standard. People pursue the uniqueness of attraction, which the natural heritages have, that there is a great demand for this activity. The GBR is the representative one, catering to the demand of millions of visitors annually. The tourism industry is flourishing and make a great contribution to the GBR while it also offer a valuable and enjoyable experience to visitors, generating mutually beneficial relationship between them.
Tour operators typically deal with a wide range of customers; hence it is very difficult for buyers to exert significant power. One advantage that buyers have is the fact that it is relatively costless to switch between operators, especially with the increase in online sales (Liverpool Business School…). However, as has already been mentioned, there is little differentiation amongst products and there is a lack of effective substitutes. These factors make the bargaining power of buyers rather low.
The Travel and Tourism industry is still one of the largest single businesses in world commerce and its importance is widely recognized. The tourism industry is now one of the largest sectors earning foreign exchange. In the face of many benefits, many countries have started assigning due weight age to the tourism industry in their national development agenda. Tourism is an industry that operates on a massively broad scale: it embraces activities ranging from the smallest sea-side hotel; to air-lines, multi-national hotel chains and major international tour operators. Originally, non-traditional industries such as tourism emerged as a solution to strike a balance between ecology and industry
This essay will discuss whether international organisations have an important role to play in the planning and development of tourism. Using relevant examples of international organisations such as UNWTO and UNESCO, this essay will analyse how these types of organisations contribute towards the planning and development of tourism. By using Gran Canaria, Serbia, Bosnia, Croatia and the UK as case studies, the essay will produce a clear analogy of how international organisations get involved to help plan, develop and preserve tourist destinations in the hope of a more sustainable future.