Operations Management

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OPERATIONS MANAGEMENT

Select two organisations that you are familiar with – one with a service output and one with a product output, and compare and contrast these organisations with respect to the following aspects: 1.1 The process of transformation of inputs to outputs 1.2 Process and Capacity design 1.3 Supply Chain management 1.4 Scheduling

Operations Management refers to the management of the production system that transforms inputs into finished goods and services, (http://csuponoma.edu/weber). Net MBA Business Knowledge Centre adds on to say that an operation is composed of processes designed to add value by transforming inputs into useful outputs. Jay Heizer and Barry Render define operations management as a set
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Inputs Transformation Process Output .Malambe fruit .Mixing Malambe fruit with water .Malambe .Labour .removing Malambe fruit seeds through sieving juice.
.Water .adding sugar to the liquid Malambe
.Sugar .Bottling
.Sieve
.Bottles
MALSWITCH’s internet is fast, reliable and secure. MALSWITCH strives to provide the best service so as to meet their customers’ expectations. MALSWITCH achieves this by recruiting the best personnel and training them to keep up with technology. MALSWITCH designs and tests its service before rolling it out to analyze if it meets the requirements of its customers. MALSWITCH’s after sale support service is quick.
MALSWITCH uses the following as its inputs; skilled labour in the form of engineers and technical marketers. The other input is equipment like towers, electrical power, servers, cables, transmission equipment, switches, routers and server applications. The transformation process includes asking customers what they want, designing network, testing the network, installing network, connecting transmission equipment through cables, micro wave wireless channels to central internet server and all

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