Opportunity For Improvement : Conflict Resolution

Although many of us go great lengths to avoid it, sometimes it is just inevitable. People in the workplace setting will always have different ideas, values, and attitudes than others around them. A conflict can arouse in any given setting, and the affect it can have on those involved can either be negative or positive. Depending on the approach and strategies utilized during and after a conflict will determine the result of the conflict. Conflict helps people recognize legitimate differences within an organization or profession and serves as a powerful motivator to improve performance and effectiveness, as well as satisfaction (CCN, 2017). This paper will identify and explore a particular recurring conflict in the

The leadership self-assessment above indicates own leadership strengths, specifically interpersonal skills. These skills include verbal and non-verbal communication, negotiation, problem-solving, and assertiveness. As a matter of point, interpersonal skills build strong working relationship among employees, hence, improving efficiency in management. Besides, political skills help to manage the organizational politics and reduce workplace conflicts (Hersey, Ken, and Dewey 15). However, self-assessment indicated some weakness in analytical and drama fairness skills that needs development.

In order to demonstrate my leadership development, I will complete an assessment of my personal leadership styles and behaviours, as evidenced through a series of validated self assessment methodologies and tools. My self reflection will include a summary of leadership strengths and weaknesses, in

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

Dr. Rekha S. Rajan writes about how she implemented a twenty-minute structured dramatic play into class time to encourage children to learn to solve conflicts on their own. She first does this by gaining insight on the children’s feelings with a personal story time. Each child tells a story that made them particularly sad, mad, upset, or happy. She then takes those experiences and creates a pre-determined scenario to which, the children will play different roles, share ideas, and come up with a solution.

Conflicts through communication key concepts that I will outline are common ground and adjudication. Common ground is consists of attitudes, values, behaviors, expectations and goals the parties share and can serve as a basis for an agreement (Cahn & Abigail, 2014, p. 258), and adjudication; which is a neutral judge and jury in the legal system hear attorneys who prosecute of defend people and decide a case, which either party may later appeal. (Cahn & Abigail, 2014, p. 249). Though I did not have to experience these two concepts, however, my father had to experience this during his divorce process from his second marriage. The year was 1989 and I was a senior in high school ready for that final bell, so I could get ready for our final football practice before Friday’s game. Over the class loudspeaker was the principal excused himself to

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

Fixing a conflict means that all parties’ come away feeling not only heard, but also understood. A consensus is reached so even if both parties had to give up something, they also both gained. Consensus is a win/win situation. Using reflective listening, allowing each person to express themselves in an unhurried manner, and brainstorming solutions will lead to a result all members can agree to live with and allow the conflict to disappear completely. One example of a fix conflict was when an art teacher asked to paint one of the walls in her room black in order to display the students art work without having to fist be matted. This would save both time and money. The principal said, “absolutely not because black wasn’t a color that

The professional I interview acquire a Ph.D. in Human Services/Public Health, with a concentration in: Healthcare Administration. In addition; to obtaining a RN license, as well as a University Professor; also owner of a Healthcare agency.

During week one of the course, I completed a project that allowed me to identify my strongest and weakest leadership traits. The project required input from six individuals with whom I have a professional relationship. They rated me in different areas based on a scale, to determine the results. I also rated myself, and when I compiled the data I was able to identify the areas of leadership that I am strongest and weakest. The results are:

I also believe that an effective leader plays a significant role in promoting and molding individuals’ readiness as it relates to motivation and commitment. As such, I developed my leadership assessment with these points in mind. The assessment focuses on 14 attributes that I believe are important not only for a leader to be successful within the parameters of the SLT, but for most any leadership model adopted by a successful leader in the modern business environment. The assessment was completed by Bobby, my manager of nearly six years, and by Katrina, my highest-ranking direct report of nearly four years. Each was asked to assign a candid rating to each attribute using a one-to-ten (worst-to-best) scale as well as to make notes or offer any suggestions so that I may incorporate it into my leadership style in an effort to improve the areas of weakness and become a better leader. In addition, I did a self-assessment using the same criteria. It should be noted that while Bobby offered both a ranking and narrative feedback, Katrina completed the assessment using the numerical ranking only. The results were consistent in some areas and mixed in others, but revealed some valuable information that I can use not only within the context of this course, but also as my career is better defined over time.

The third form of Conflict management is Accommodation. When the task at hand is more important than the conflict that has arisen and when relationships may be damaged putting the entire project in jeopardy. With this method a team member may minimize the conflict in order to protect the relationship and ultimately the project. Some of the negative aspects in using this

Characteristics’ and behaviors of successful leaders are both innate and learned (DuBrin, 2013). Assessing ones personality, cognitive abilities, emotional intelligence, and behavioral characteristics assists in determining the areas in which there is opportunity to increase ones effectiveness as a leader. Utilizing the Humanmetrics Jung Typology Test, the Big Five Personality Factors, in addition to three self-assessment quizzes from the Dubrin (2013) text this paper will discuss the instruments chosen for the self-assessment and their results, personal reaction to the assessments, what the results convey regarding leadership performance, and a summary of the most significant insights gleaned from the assessment.

In trying to resolve the conflict between Reece and Patel, Edwards used an avoidance strategy. Instead of speaking directly about the root causes, or sources, of the conflict, Edwards focused on the behaviors and treated Reece and Patel like children. Edwards scolded them, and sent them off without bothering to find out what was bothering the two. Of course, this type of conflict resolution is ineffective because it fails to address the underlying issues. As Anderson (n.d.) points out, addressing the problem is key to conflict resolution. "When a conflict does happen, a manager needs to focus the conflicting parties on the issue and have them leave out any personal problems they may be having," (Anderson, n.d.).

Welcome to the team. We are here because employees from the billing department are not receiving the accurate codes and information needed for data entry. Their simple data entry errors are slowing production and payment for the doctor. As head of the billing department, I am leading you in a problem-solving team to resolve this issue.