Order Picking

The ordering process begins with the decision of the customer to submit their order simply by either calling, faxing or mailing their order information. When a customer calls in their order, the customer service representatives takes down pertinent customer information, which includes the customer's name, billing and shipping address, product number and description, quantity and shipping instructions. While taking down the order, the customer service representative access the company's order entry system where inventory checks are conducted as well as credit checks are processed. In addition, delivery options are advised to the customer. Here the customer decides

Figure below shows that among respondents, 36% currently offer order-online-and-pickup-at-thewarehouse, 29% allow consumers order in store for home delivery, 22% allow mobile orders to be picked up at the warehouse and 20% offer warehouse pickup of orders placed in the store.

Supply Chain Management: An International Journal, Volume 7, Number 5, 2002, pp. 271 – 282;

The best thing for CanGo to do would be to lease this equipment from a company, so that it doesn’t cost as much and if the ASRS system works well for them, then in the future they can purchase this equipment and system from the company that they leased it from. If the flow is off now, rearrangement of the picking and shipping rooms might solve the problem for now until CanGo can find a cheaper ASRS system later. CanGo needs to consider outsourcing on the new ASRS system. The way that they can show the rearrangement would be to create a flow chart of how they want to arrange how the orders are placed and then how they are packaged and then how they are shipped out. By rearranging the picking room would be that they would need to have a place where they receive the orders from the internet and then they would send them to the personnel that goes and retrieves the orders from the stock room. Then those personnel would need to send that order over to the shipping room so that they can package the order and ship it out to the customer. CanGo can find other arrangements in saving on cost and improving on benefits.

j. Before picking or pulling request is shall be initialed, IM must first provide the OMA with RFI request. OMA perform movement request as per SSP Navy ERP Handbook v1.0. The person doing the picking must ensure the material is picked at the right picking location. In case the material is not at the location as shown on the RFI, report inventory problem to IM and OMA respectively.

Based on performance indicators for picking and order preparation, central distribution centers provide a more cost efficient option. Performance for picking and order preparation efficiency is specified by accurate, cost efficient, and timing on picking and preparing the orders. Picking and order preparation efficiency in a store is low and endures high labor costs per order (Agatz, 2009). With a higher volume demand, distribution centers provide a high picking efficiency, whereas stores provide only a low picking efficiency (Boyer & Hult, 2005).

of this dissertation. I'm thankful for my supervisor who I have consulted to, John Cross who has

Some necessary paperwork such as what was picked and what was backordered is important for the foreman to keep track of. This paperwork is taken to a secretary who is told the bins are full and need to be shipped. The pickers take another pick list from the secretary and get back to

Sales order processing 3. Picking and packing the goods 4. Shipping Process Definition and Functions To create information flows supporting: Repetitive work routines of the sales order department, the credit department, and the shipping department -Decision needs of those who manage various sales and marketing functions Horizontal Perspective Management Questions Using Data Mining to Support Marketing Data warehousing Data mining Global E-business E-business systems are divided into two categories: Buy Side -Systems use the Internet to automate and manage corporate vendors and purchases E.g. Electronic data interchange (EDI), Supply chain management (SCM) Sell Side -Systems are designed to allow a company to market, sell, deliver, and service goods and services to customers throughout the world via the Internet CRM Systems Cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers Customer self-service systems Context Diagram Diagram 1: Validate Sales Order 1.1 - Verify inventory availability Diagram 1: Validate Sales Order 1.2 - Check credit Diagram 1: Validate Sales Order 1.3 - Complete sales order Diagram 1: Validate Sales Order External Data Flow of Process 1.3: A picking ticket authorizes the warehouse to “pick” the goods from the shelf and send them to shipping -A customer acknowledgment notifies the customer of the order’s acceptance and the expected shipment date -A sales order notification is sent to the billing

Logistics is a broad, far-reaching function which has a major impact on society’s standard of living. In a modern society, we have come to expect excellent logistics services, and tend to notice logistics only when there is a

If your warehouse handles a high volume of daily orders, inefficient picking means falling behind on customer fulfillment, while inaccurate picking results in sending the wrong products or product quantities to your customers. Both problems reduce your customers' satisfaction and possibly their future business.

Warehouse is a busy place for any business where you need to properly store your items. Whether you own a small or big company, a system is needed for a better work flow. One way to achieve a systematic flow of work in your warehouse is to have a racking system that will help you organize your products. There are numerous storage solutions available in the market. All you need to do is to choose the storage system accordingly.

I declare that all the work presented in this dissertation is my own, except where otherwise stated.

Report Cover Page & Title Page American International University-Bangladesh (AIUB) REPORT ON “Logistic System of DHL” Submitted to: Dr. Ehsanul Huda Chowdhury Course Instructor Course: Marketing Research Section: A BBA Program Submitted By: “Foysal Ahmed” “ID 08-12089-3” “Marketing” Date of Submission: 26-12,2011 MARKETING RESEARCH REPORT ON “Logistic System of DHL” Letter of transmittal December 26, 2011 To Dr. Ehsanul Huda Chowdhury Course Instructor Marketing Research Section: A Subject:

The operator using a voice going to picking headset does not require paperwork to be analyzed so he will be intent on the pick they will be performing and the position they are going to. In addition the voice picking situation does not require the operator to hold or operate a handheld device to scan barcodes so they will have both hands free to carry out the pick. Voice picking system is more competent for the warehouse and means that more picks will be carried out by the warehouse staff per hour than usual picking. The accurateness of the pick is expected to increase as the operator is proven their pick with the system before it is complete, so the operator knows that they have the right part. With usual picking the operator has no confirmation and if they have selected the wrong item, that may not be found until the delivery is made to the customer. Studies have found that voice based picking system can minimize picking errors by between 80 and