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Organisational Behaviour

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1.0 Introduction
The aim of this report is to analyse two companies who have significantly different organisational structures. It will analyse the relationship between an organisations structure and culture and the effects on the business performance. Also the factors which influence an individual’s behaviour at work will be looked into.

The two companies that will be focused on are:

1.1 British Telecom (BT)
BT is a leading communications solutions provider serving customers throughout the world. It provides Networked IT, telecommunications and broadband services to some 20 million customers in the UK. It also provides services to other licensed operators.

1.2 Part Motor Factors
Part Motor Factors is a small car mechanics …show more content…

A great recent example of this is vehicle checks. Every engineer in BT has to carry out vehicle checks at the start of the day which takes 10 minutes, yet the working day hasn’t been made 10 minutes longer and the same amount of customers are to be visited in that day causing more pressure.
• It is hard for new ideas which are inventive or time saving to be implemented because it is impossible to speak to the higher levels of management which can put them in practice
• Finally as mentioned in many of the disadvantage points, the communication in the company can be bad, it can be impossible to contact the higher levels of management who make things happen, and whenever the workforce has questions or suggestions it can take many weeks to get replies because of the amount of hierarchal communication involved to get them
• Higher level managers are paid a great deal more than subordinates are and this costs the business a lot of money

2.1.2

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