INDIVIDUAL ASSIGNMENT THE MANAGERS JOB IN CONTEXT COURSE TITLE: ORGANISATIONS: BEHAVIOUR, STRUCTURE, PROCESSES PRESENTATION DATE: 06 / 05 / 2012 Table Of Contents: i) Abstract ii) Introduction iii) Job Responsibilities: Bank Manager iv) Key Personnel Description and Relationships a) Organization b) Tellers / Personal Bankers c) Customers - Existing / Potential d) Specialist Managers / Relationship Managers e) Summary v) Diagram: Branch Structure and Interdependencies vi) Diagram Summary vii) Conclusion viii) Bibliography / Reference i) Abstract: The report seeks to highlight the intricacies in …show more content…
This requires extensive product, policy and procedure knowledge and skill to communicate effectively with the clients. They also require the knowledge and skill to identify specialised client needs and to operate tools that enables performance efficiency and effectiveness. c) High valued clients / Relationship Managers: Importance - Medium. Maintaining relationships is a very important aspect of the managers daily routine. Existing clients also provide business for the branch. They may vary in sizes from domestic to large multi-national corporations. They provide a source for new business so there is importance in maintaining relationships and enhancing the branches reputation. New business provides an avenue to achieve branch objectives. It is essential for clients to have reliable sources that can execute and deliver on their needs efficiently, effectively and accurately. The link is only as good as its support mechanisms, therefore, the skill of the people involved in completing the task. d) Specialist managers (Financial Planning & Investments, Housing Loans, Business Loans): Importance - Medium. Specialist managers offer higher value products and require specialty managers that are accredited in providing products and solutions to clients. Specialist managers rely heavily on branch resources due to the volume of customers that enter its doors, as they are a reliable source of new business for the branch. e) All groups consist
4. Briefly describe the elements of the formal and the informal organization. Give examples of each.
* Suitable support for staff and managers handling difficult customers in line with company procedures, such as case conferences or guidance.
Classical organization theory evolved during the first half of this century. It represents the merger of scientific management, bureaucratic theory, and administrative theory.
“Political Activity is alive and well in organisations. Critically discuss this statement. What factors result in Organisational Politics and what is the role of such behaviour on other people at work?”
A) Distributor sales ,category management, Ability to generate and understand analytical data ,broker management etc...
Organizational behavior is the study on how organizational structures affect behavior of its employees within the organization. Organizational systems is the structure that an organizations uses to organize its functions and assign responsibility to its employees. Organizational behavior in any criminal justice organization is how the superiors and the employees relate
2. Growing importance of the user expertise: The client experience (including employees) is that the final goal of any digital transformation. Customers square measure a lot of cautious than ever; they’ll retreat from brands that don’t align with their values and desires. A top-notch user expertise may be a fantastic thanks to
| Organizations are a social invention helping us to achieve things collectively that we could not achieve alone.
For the group project our group chose option A, to design and implement a community service project. We chose to help the North Shore Animal League based in Port Washington, New York. We think this is an important charity to help because the organization receives no federal funding and relies solely on donations from the public. North Shore Animal league is one of the largest no-kill shelters and they have saved close to 1 million cats, dogs, kittens and puppies to date.
If proven that inferior product expertise was a determinant of clientele loss, then this deficiency should have been addressed with the ‘Generalists’ in question. While the option of formal training was dismissed by Winston, the important role that is played by New York based Product Managers should not be overlooked. They are responsible for providing support and technical information on C&B’s saleable financial instruments. Accordingly, closer communication, collaboration and knowledge sharing between the two parties would appear to be critical in enhancing salespeoples’ product expertise.
In order to understand Organisational Behaviour you must understand what organisation is. I researched definitions for organisation in order to understand them here are the example. An organisation is a tool used by people to coordinate their actions to gain something they desire or value. Organisations provide goods and services. Organisations employ people. Organisations bring together people and resources to produce products and services. Organisations basically exist to create value.
We recognise that customer needs differ across our key customer groups and business divisions/units, so we need to provide a tailored level of service to them, in line with their unique needs.
He spearheaded the initial analysis phase of Customer Support’s Market Sector Specialization (MSS) which is designed to deepen a CSE’s expertise across multiple market sectors. He also partnered with the Customer Administration team which led to deeper business intelligence and significant improvement in time to resolve entitlement queries. The streamlining of the teams under his name coupled with the MSS program and collaboration with different teams with Financial and Risk earned a significant growth in customer satisfaction of the Investors product family by achieving a 17-point improvement.
negative. And if an employee is indifferent to a reward, valence is 0. The total range is
Organizations are complex systems which rely on people, structures and technology to achieve their goals and objectives. They are created to serve the needs of the societies or communities in which they operate and are influenced by both their internal environment (culture) and their external environment. As defined by Robins “an organization is a continuously co-ordinated social unit of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals” (Robins 2005).