Organisational Behaviour

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INDIVIDUAL ASSIGNMENT THE MANAGERS JOB IN CONTEXT COURSE TITLE: ORGANISATIONS: BEHAVIOUR, STRUCTURE, PROCESSES PRESENTATION DATE: 06 / 05 / 2012 Table Of Contents: i) Abstract ii) Introduction iii) Job Responsibilities: Bank Manager iv) Key Personnel Description and Relationships a) Organization b) Tellers / Personal Bankers c) Customers - Existing / Potential d) Specialist Managers / Relationship Managers e) Summary v) Diagram: Branch Structure and Interdependencies vi) Diagram Summary vii) Conclusion viii) Bibliography / Reference i) Abstract: The report seeks to highlight the intricacies in the role of Bank Manager in a retail branch of the banking industry. The aim…show more content…
From the top, we clearly identify the BM as the leader of the group. The BM's contact to the lower part of the scale seems minimal compared to the ABM but this does not diminish their authority or dependability on each other. The Tellers are shown as the closest avenue to the customers and this would be mainly due to the volume of customers they face each day. The diagram highlights the ABM (in this example) as the main contact point for every group and/or individuals and is the key link within the structure (Spolsky - 2010). This indicates the gravity and importance of the ABM's role as the key to keeping the team together and working as one unit. Managing a larger team then becomes a daunting proposition, where a smaller team may be less challenging but nevertheless, it is still made of humans vii) Conclusion: For a larger business with more players to accommodate and obviously more customers to serve, the system becomes challenging due to the larger size of the groups and an increased number of personnel and personalities to manage. Miscommunication, personality clashes and team disharmony are more common in larger groups that affect the team structure and ultimately, may lead to team failure (Lencioni - 2002). Role definitions, hierarchy and objectives are clearly defined within the structure. The structure relies very heavily on one role (the BM or ABM) to be able to perform effectively and thus, the emphasis on

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