P.2
Organisational policies:
Reporting of faults
A report of fault could be a document that reports problems occurred throughout IT technical support, it can avoid from wrong blame and make certain others understanding what 's wrong with equipment such as laptop or desktop computers, and they are sometimes used once a technician accidentally damages the equipment during maintenance, but problems can be caused not by accidental damage. There are various types of faults and they must to be reported as soon as possible, because it might be the best chance to solve the problem quickly. By reporting the fault as soon as possible, it will be a lot faster to fix it, but it really depends of what problem is there. To report the problem, it needs
…show more content…
SLA (Service Level Agreement)
SLA is a contract between the IT technician and the company which means that technician must to do and to meet with the company requirements, for example IT technicians will produce the secure networks, authentication via username and password, and also computer troubleshooting and maintenance.
Confidentiality
Confidentiality within all companies is very important as employees have access to a lot of important information on the company that they could potentially steal, tell others about, post it online or more. Companies have policies in place which are put in place to let their staff know that these such things are unacceptable and helps to reduce this from taking place but will not stop them from their employees doing it. Confidentiality is also important between the company and all their customers and is part of the policy. The companies that hold information on their customers by law are not allowed to give out the information they hold to anyone else without that person’s permission, if this was to happen in the company it will result in actions taking place such as a fine or even worse.
Organisational constraints:
Costs
Most companies that are using IT systems will not have a large amount of money to spend on the equipment they are using and the security they have in place on their systems. Companies will be looking for
1.) Information Confidentiality: As an employee, you will be exposed to client-sensitive as well as company-sensitive information that is to be viewed only by those who have the authority or permission to do so. Such information to be considered “confidential” includes business contracts, financial information, internal correspondence, and any and all documentation (electronic or paper-based) that is not authorized to be disclosed to the public. Disclosure of sensitive information will lead to immediate termination and possible charges/fines (depending on the severity of the violation) as is legal under state and federal law. Employees should not
All companies have and should have their own policies and procedures regarding security and confidentiality. All employees must abide by these policies and procedures. The Data Protection Act, Human Rights Act and Consumer Rights Acts cover these areas.
As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or exclusively on such applications.
We believe it is in our best interest to promote human dignity and health. Our company is
The major elements are cost efficiency, eliminating wastes, and researching future IT investments. In the IT Doesn’t Matter article, three main points were outlined, and they were spend less, follow, don’t lead, and focus on vulnerabilities, not opportunities. Overspending has always been a major issue in regards to applying new technology, and it is important to execute an IT budget for any organization. Office Depot adopted new technology to improve all of their operations, especially in the supply chain. They were able to increase efficiency, while modernizing their budget. Information technology can benefit any organization if they are researched thoroughly and will improve the business needs of the organization. If it will not improve the business needs, there is no need to invest in expensive technology. The most important phase in the system development life cycle is the systems analysis phase. The goal of this phase is to identify what problems need to be fixed and breaking down how the system will benefit all users. Therefore, the business needs need to be identified and outlined before new technology is adopted into an organization’s business model. Once new technology is applied, organizations must continue to research information technology. If organizations follow these elements of
Sharing confidential information about the company you work for definitely something you have to be careful about. Most companies when an employee is given access to that type of information will have agreed to a written right in their employment contract. If that contract is broken then it is definite grounds for termination.
These documents can be deliverable or service oriented depending on the project, but should maintain the same basic components, such as the details of the requested work, quality expectations, schedule, and associated costs. As part of the SOW, the Service- Level Agreement (SLA) helps to define what the minimum level of service is acceptable, such as hours to issue resolution or the frequency and length of system downtime. This ensures that the work being performed meets the standards of the buyer organization and its users. It also details what actions the buyer can take if the vendor does not meet the obligations of the SLA (Miller,
A confidentiality agreement asks that the employee keeps all business-related information confidential during and after employment. Not only will this agreement hold the employee liable if information is disclosed to competitors and third parties, but the confidentiality agreement also holds you liable in case information regarding your employee is ever disclosed.
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
Disclosure of Confidential Information. I understand that for any reason during my employment or thereafter, unless required in the course of my employment at Computer Repair, L.L.C I shall not disclose or authorize anyone to publish any confidential information belonging to the company. No information will be released to any third party, in any format such as written or oral communication. I acknowledge that all company’s information will be kept confidential and private at all times. I understand that misuse of information could jeopardize the position of Computer Repair in the market place. I acknowledge that all information, including its trade secrets, trademarks, models, drawings, memoranda, recordings and documents including presentations, finance, personnel, management, accounting, operations, , sales, dealer list, pricing information and procedures, pricing strategies, marketing information, information on computers agreements with vendors including cost and rebates etc. will not to be discussed with any third party. I agree to notify my employer in the event that I become aware of any other employee disclosing any of this information other than in the scope of such employee’s employment.
Besides the data security services offered by these three companies as presented above, it’s also very important that companies take individual responsibility to establish good business data protection policy measures. Peter Rob, C. C. (2011.) elaborates that when systems are put into place, as well as procedures and policies then this can help reduce the chance of a data protection breach. It is in the best interest of an organization to ensure that sensitive data is best protected. Data should be Stored securely Peter Rob, C. C. (2011.). Another very important aspect that every company should have in place is to Control user access levels so that only authorized people are allowed to access particular data at a given time. Peter Rob, C. C. (2011.) further elaborates that data should not be released to the wrong people. For example, it is of much importance to run a security check before
Giant companies such as Amazon uses its ITs systems as an effective way to reduce costs. The IT enables Amazon to have a competitive advantage over other rivals and leave them behind. IT was not only help Amazon to do what it did before, but it was also enable it to expand more in new directions.
And even the company has to know about what their employees doing in and around the company, by this they would have avoided such problems and errors done inside the organisation. The company has to take certain steps in order to check the employees and they have to take strict action against such behaviours done by
Customer Wants- Some companies want very high level of security systems for the safety of their company and their product secrets, which helps the company in keeping high standards in the market.
• Security. (These systems are very secure, but if they go down so does your business)