Organization Case Study

6378 Words Aug 5th, 2013 26 Pages
REGENT UNIVERSITY

ORGANIZATIONAL COMMUNICATION CASE STUDY: KNOWLEDGE TEAM LEADERSHIP

SCHOOL OF LEADERSHIP STUDIES LMOL665 ORGANIZATIONAL COMMUNICATION THEORY APRIL 3, 2005 JOSEPH C THOMAS

CONTENTS I INTRODUCTION ........................................................................................................................ 1 II PROBLEM STATEMENT ......................................................................................................... 3 III CASE STUDY ORGANIZATION BACKGROUND............................................................... 7 IV CASE STUDY PARTICIPANTS.............................................................................................. 9 V CASE STUDY SCENARIO
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Lowther and Marshall (1997) state [T]he factors showing the greatest difference between the most effective and least effective teams are the soft team dynamics and process factors. Their research shows that trust, goodwill, and cooperation as well as leadership factors, rather than technical skill of team members, are the most significant determinants of team success. Effective communication underlies and enables all these team effectiveness factors. Team Maturation Model Tuckman s well-known four stage team development model is useful to characterize the challenge that a team leader faces in guiding or facilitating maturation of a team. The four stages of the Tuckman model are: forming, storming, norming, and performing (Chapman, 2005). In the forming stage, a team is highly dependent upon its leader to establish direction. There is a great deal of uncertainty about the team s objectives, the roles individual team members

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4 fulfill, the way in which everyone works together, the team processes that need to be established, etc. Team members have lots of questions, but little shared understanding. In the storming stage, a team is struggling with their interactions with each other and to fully understand the team s mission. Conflict is frequent between team members as they challenge each other, figure out their roles, work through issues, and learn how to work together. In the
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