Organization Name And Description: The Hyatt Was Founded

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Organization Name and Description: The Hyatt was founded by Jay Pritzer in 1957 when he purchased the Hyatt House motel in Los Angeles. Him with his brother Donald Pritzker worked together on other family business interests and grew the company into a North American management and hotel ownership company and it became public in 1962. They Hyatt became international in 1968. The family business went private in 1979 and 1982. On December 31, 2004 all the hospitality assets owned them were consolidated and became one name the Hyatt Hotels Corporation.

Customer Profile: The cliental at the Hyatt varies from location to location but has everything a business traveler would need. It was steered from the first location of the Hyatt House
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Exclusively to Gold Passport® Members are Web Check-in via a website for the room you want to ensure it is available when you get there.
• CLEAR™ membership CLEAR is the nation 's leading registered traveler program that enables members to receive expedited processing at airport security checkpoints.
• Bed Guarantee this guarantee is exclusively for Hyatt Gold Passport Diamond and Platinum members. It ensures that if the bed that is requested is not available they will be given 5,000 Hyatt Gold Passport bonus points on their account which is equivalent to a free night.
• Complimentary a.m. Kitchen Skillet served daily hot items, fresh fruit and other foods
• Grab ‘n Go case offers sandwiches and salads and bottled beverages.
• Coffee to Cocktails bar serves Starbucks coffee and tea and a variety of alcohol beverages.
• Catering for large meetings and events.

Technical Situation: The Hyatt International Hotel used Micros systems, Inc. for their information technology for many years up until 2014 when they were integrated with Oracle. Micros Opera property management system is capable of handling complex operating requirements of the hotels portfolio. Its advanced system feature that support language, fiscal, and legal requirements. They also have a powerful feature such as quick check-in, extensive customer profiling, advanced housekeeping, and downtime free night audit. Oracle is still using

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