Organization Restructuring

26680 Words107 Pages
Organization Development: Techno-Structural Interventions Prepared by the Master’s Students in Industrial-Organizational Psychology Radford University Class of 2001 Edited by Piper & Associates, Inc. Organization Development: Techno-Structural Interventions Prepared by the Master’s Students in Industrial-Organizational Psychology Radford University Class of 2001 Organization development activities can be directed toward individuals, groups, divisions, or entire organizations. Regardless of whether the recipient of an intervention is a person or a multi-national corporation, the ultimate goal is the same: to improve the effectiveness of the organization. This document reviews selected…show more content…
In short, TQM programs require a change in the organizational philosophy and culture. 3. PURPOSE OF THE INTERVENTION: The purpose of Total Quality Management is to increase customer satisfaction by improving the quality of the goods or services offered by the organization. This improvement is centered on the product or services, and the processes involved in making or delivering the product or service to the customer. Ultimately the goal of TQM is to make quality the way of doing things within the organization. 4. EFFECTIVENESS CRITERIA: In all Total Quality Management programs the ultimate effectiveness criterion is customer satisfaction. According to the research, to reach this ultimate goal of effectiveness requires that the organization measure several other criteria on a continual basis (Weaver, 1991; Hackman & Wageman, 1995; Dahlgaard, 1999; Clark, 2000). The appropriate criteria to measure depends on the type of organization, and whether they deliver a product or a service. In a production-based organization, the effectiveness criteria are divided into product measures and employee measures. The possible measures for the product include: increases in production, increases in sales, increases in market share, increases in stock prices, reductions in the product cycle time, reductions in the number of reworks, reductions in the inventories, and reductions in customer returns. The employee measures include: satisfaction with the company,
Open Document