Organizational Assessment Helps Businesses Evaluate The Health Of Areas Essential For Growth And Improvement Essay

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

Personal and dedicated customer care- treating every customer equal and to give him best in the world experience.

For the Organizational Assessment provide for this module I used information and experience provided to me during the course of my

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

-To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work.

The Institute of Medicine (IOM) introduced five core competencies for healthcare professionals, to improve the United States healthcare system: provide patient-centered care, work in interdisciplinary teams, employ evidence-based practice, apply quality improvement, and utilize informatics (Institute of Medicine of the National Academies, 2003). IOM insists that should all five competencies are met, quality patient care can be achieved. Thus, healthcare organizations need to continually seek quality improvement in order to enhance patient care. The organization need to revamp their current charting system, in order to improve patient care.

The first key to success is to operate different than competitors in our area. We need to stand out and treat our customers as they are our one and only client. We want them to feel like they matter to us and that we treat our clients differently than any other company. We want them to feel like they made the right decision in trusting us with their important business matters and to continue to trust us for years to come.

We aim to make life better for our customers by offering low cost quality product and reaching nearby for them with a chain of stores as well as 24X7 online presence.

Bay State Medical Center’s mission statement is to improve the health of the people in our communities every day with quality and compassion. This mission statement is very clear and I am sure that every hospital has this very same mission in mind for just being in the system of health care. Bay State Medical Center also has forecasts for the future of Health Care and look at themselves with a vision for the Hospital of the Future. This vision is named “Vision 2025” according to their online website and they look to the future of the hospital with goals of having surgical precision, robotics and patient simulation and how medical students will be trained. Currently every health system is looking at a

* To have the confidence of the information that should be given to customers, advice them and offer a better customer service.

The mission statement of R. J. B. Industries: “To exceed our customer’s expectations in quality, delivery, and cost through continuous improvement and customer interaction.” (R. J. B Industries, 2008). Unfortunately, this ambitious mission statement does not appear to be reflected in its website.

Pursuing to meet customer expectations is a critical and strategic decision. It is not something an organization does simply to satisfy a standard but it is something does to stay in the business. Meeting customer expectations should be the ultimate goal. Although profit and revenues are very important, this is nothing compare the results of fulfilling customer needs and expectations. Everyone must involve in meeting customer expectations. All personnel should have the capability to meet what the customers expect them to do. Customers are only satisfied if their expectations are consistently met. To be competitive, expectations of customers must meet in a timely and cost effective manner.

“Our mission statement is simple: to partner with you and your business as an asset that provides quality, reliable products rather than a liability that creates headaches, tension and division. We pledge to focus on the smallest of details on our end so that we can provide to you a product and service that will allow you to focus on your own smallest of details.”

“To serve others: to provide customers a better life, shareholders a chance for a superior return, and employees respect and opportunity”

Leading the industry by providing personal, honest and effective service that results in an advantageous business relationship with our customers, partners and suppliers;