Organizational Behavior / All in a Day's Work

of weeks ago, Joan had struck up a conversation with a coworker, Natalie King. During their

A great manager will be the one who is able to examine the environment, determine opportunities and threats, plan accordingly, implement the plans and evaluate the results of his planning on frequent basis to add more value to what his/her organization is built to accomplish. Elaine Brennan needs to develop a new strategy now because according to the Systems Look at Healthcare, a merger has happened between two facilities each of which provide a different level of care. Each of these facilities was 4

Skilled Influencer – Having the ability to influence throughout the organisation, understanding people’s positions and guiding them through situations that may arise.

Remember the Titans is an exciting film about the Civil Rights movement in the U.S. It personifies the power of respect, care and desire to win prevailing over racial prejudice. It showcases how individuals from diversified color, background and culture rose from the occasion and became lifelong friends. The players, Gerry Bertier and Julius Campbell, and the coaches, Herman Boone and Bill Yoast, are truly inspiring figures in the film.

Alex starts off the meeting with just checking in on Melinda on how she is doing and what’s new with her. Alex then quickly states that her sales numbers are down by 40 percent in one of her South American quarters. She then says the reason for that is that in this business it’s tough for a female to get business and that being a single woman trying to maintain different headquarters by herself is tough. Melinda also brings up that her performance on the job has not been bad and that she is still getting the work done. So she said that she could get the sales back up, but she would need an assistant for help like all the other salespersons have. Her main point is that she is the only one who can get the job done because she relates to the South American market because she is a bilingual South American woman. Another point she is making is that she does not get enough credit in her opinion, she states that for being the top 5 out of 100 salesperson in the company she is facing too many challenges.

Management by storytelling- She should tell the residents and workers fascinating stories to inspire and instruct them.

The next problem to arise is just as frustrating as the previous problems. Carl checks on the training room that he is planning on using for orientation. When he walks into the room he sees Joe, from technology, setting up computers all around the room. He finds out quickly that the training room has been reserved for both himself and Joe for the month of June so that Joe can train employees on a new software. It has been a very stressful day for Carl and after all of the issues he has found concerning the new trainee orientation, Carl panics.

Her first job was a retail floor manager with Macy’s. At one time, she was a flight attendant for Pan American Airways; which was one of her favorite past employment experiences. After Pan America, she transitioned into sales positions for some big corporations, both inside and outside of sales positions. Out of all her jobs, she said that the jobs that dealt with customer relations gave her the best experience and prepared her properly for her current position.

- Actively listening. (6:04) The client gave Nancy a detailed description of what he wanted to do in terms of consolidating his debt via a refi. When Nancy warm transfers the call, she makes it apparent that she missed this key information that was provided, by telling this to the client she "wasn't able to give ____ the information you provided." Try taking notes, this is important so that we can set our team members up for success and demonstrate to our client's that we care.

The main objective of this semester was to learn various organizational behaviors that are conducted in a business environment outside the classroom; these would help us as students and as future business entrepreneurs. Throughout the semester, every week different professors came and gave us lectures. Each lecture was about different topic with professors of different departments. Along with the weekly lectures we also had an interactive session that gave us the opportunity to apply the lessons and techniques learnt in our professional and personal lives.

Jim knows that he needs to appear keen to do the deal, but not desperate. He apologizes for coming across somewhat aggressively and takes time to clarify to Ann that he is a new salesperson at Helios and that Sunrise will be his first major account. Further he goes on to let her know that should Sunrise decide to go with him, he will make the account a personally priority.

Planning- Michele is a good planner. She is aware of the need for resources and for what responsibilities need to be accomplished, both human and material and the methods for doing them. She made more resources available within the organization in order to achieve the organizational objectives with economic efficiency by observing where they were lacking.

Poor relationship with her boss and coworker had put Lisa Benton in a frustrating and dissatisfying situation. She also felt that she had not gotten the marketing training that attracted her to joining Houseworld. Worried about her future career, she was confused whether to ask Vernon to switch her to another brand, to call Kingston and join his company, Right-Away, or to stay in her current position and try to make her work relationship with her team better.

According to Paauwe & Williams (2001), sharing information and communicating have been considered the life blood of middle management. They are the pins linking the top management with the rest of the company and guiding the information flow through the organization. Furthermore, to successfully achieve organization goals or objectives, management has to establish effective communication channels through all management levels (Whetten & Cameron, 2005). In contrast, in this case there was inefficient communication between the middle manager (Beth Campbell) and the first-line manager (Richardson) in the Phoenix office, and the middle manager did not give the first-line manager clear instructions and guidelines about her new job. Even more, Richardson had not been introduced to her team officially and had not been given proper instruction about her paperwork and reports. As a result, Richardson failed to convey the organizations goals to her team and complete her sales reports on time. In addition, Richardson did not arrange for her first meeting in a professional manner, because she did not send out invitations in advance and she gave a short speech without identifying her roles and responsibilities (Booth & Cates,

Although Mary Ann did not want to waste time with this open communication process, she would have realized that Mike and Jeanine work better together when each subordinate individually feels useful and important. Mary Ann got the results out of Jeanine that she expected because she made her feel useful and important. If Mike was properly motivated and given