Organizational Behavior And Concepts Essay

970 Words4 Pages
In business to succeed, the people behind the scenes have many issues and problems that may arise. Sometimes an organization can go down before it even begins. Proper structure, education, and change are always needed for a business to succeed.
When going into or beginning an organization, one must learn about the culture. Organization culture “is the set of shared values, beliefs, and norms that influences the way employees think, feel, and behave toward each other, and toward people outside the organization” (George, & Jones, 2005, p.33). One can observe organizational culture when they enter into a boutique to buy clothing. Usually immediately people are greeted by the customer service employees, and asked if they can be helped.
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This type of establishment attracts people of all races, and thus will better flourish with the same type of diverse workforce. People can relate to others from his or her background, and thus profits and productivity can reap the benefits of that fact.
Communication is the key in all aspects of life, especially in the workforce. Hitt, Miller, and Colella (2006) define communication as, “the process of sending and receiving symbols with attached meanings” (p. 27). When one thinks of Seattle, WA, one might also think of the famous fish market. Workers there yell back and forth, and throw fish to the waiting hands of the cashier. Without this important form of communication and teamwork, the fish might land on the floor, or worse, on a customer. In this case, communication is vital to this establishment’s success, not only because of the entertainment, but also because of the high risk for waste and loss profit.
Believe it or not, but some people purposefully go out in public dressed as a hobo or bum, and into fine establishments like a car dealership, just to see if they will be treated fairly. Doing so, truly does challenge a businesses’ ethics, and may be costly to that establishment if they do not know how to handle the situation properly. The boss may tell an employee to get rid of the hobo before other “suitable” customers see him. An employee with
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