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Organizational Behavior Case Study

Decent Essays

1. What factors do you think make some organizations ineffective at managing emotion?

According to the case, organizations are always hard to manage emotion effective. From my prospective, there might be three main reasons, emotional individual differences, lack of contact between organizations and their employees, and organization culture, all bringing about this situation.

First of all, different people have different personalities. It is hard for an organization to publish a policy or to make a solution, which could satisfy all employees. Even a same work event could generate two opposite emotional reactions by different personal dispositions. Furthermore, the greater the organization is, the more difficult the emotional …show more content…

In addition, Chinese people who know sociability will always use appropriate words to express themselves even if they want to criticize someone. In this way, employees are easy to report their comments and suggestions to their managers and to receive managers’ requests and criticism.

In conclusion, this kind of management style is really very effective to help manage emotions in the company. Employees can work in this comfortable and harmonious atmosphere with happy minds.

4. Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?

In my opinion, there are several measures to change its emotional climate. First, the most important thing is to establish a warm, comfortable and friendly workplace environment. This kind of environment could guarantee employees making positive emotional reactions during their daily work, and also could improve their work efficiency and quality. Those results are good for the company’s operations.

Second, her company could take some social activities, such as parties among employees and managers. These parties could bring more contact between managers and employees and let managers know more

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