Organizational Behavior

1948 WordsMar 26, 20128 Pages
The Ranch Golf Club Case 1. How do the interpersonal communications skills of Peter Clark affect behavior, human relations, and performance at the Ranch? A: “Peter Clark has to continually communicate with his partners and managers, and nothing takes the place of sitting down face-to-face during regular weekly meetings and listening to each other to continually improve operations.” (Page 174) “Interpersonal skill is the ability to work well with a diversity of people. Interpersonal skills have also been called relationship management.” (Page 21) Peter certainly works well with others; he has a strong way of building relationships and gaining the trust of those who work for him and those who come to the club. He is involved with his…show more content…
Do not tune out the speaker because you do not like something about him or you disagree with what she is saying. If the topic is difficult, do not tune out; ask questions. Do not think about what you are going to say in reply; just listen.” (Page 162) Clark has no problem staying tuned in because his objective is to benefit from the conversation with what his employees and the players at the club have to say. Active projective listening tip number 6 Ask questions. When you feel there is something missing or contradictory, or you just do not understand, ask direct questions to get the person to explain the idea more fully.”(Page 163) Since communication is the key to making things work at the Ranch asking questions is a fundamental everyone is most likely using when they have meetings so that everyone is on the same page and understanding thing the same way. “Active projective tip number 9 Think. To help overcome the discrepancy in the speed between your ability to listen and people’s rate of speaking, use the speed of your brain positively. Listen actively by organizing, summarizing, reviewing, interpreting, and critiquing often. These activities will help you to actively listen at the projective level.” (Page 163) Peter listens to people and he organizes his thoughts summarizes and reviews them and then presents with his partners at meetings at the Ranch. These meetings allow everyone to be involved and improve everyone’s performance and experience at the club.

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