Organizational Behavior Paper

2048 Words Jan 27th, 2011 9 Pages
Organizational Behavior
Darleen Cervera, David Spann, Virginia Waugaman, William Anderson
August 16, 2010
Thomas A Graham

Organizational Behavior Kudler Fine Foods is a chain of upscale epicurean food shops located in San Diego, California. It was founded in 1998 by Kathy Kudler in response to her personal frustrations about the lack of a convenient, one-stop shop for gourmet cooks. The first store opened in La Jolla and was greeted with immediate success. Since then Kudler Fine Foods has expanded to include three different locations in the San Diego metropolitan area and has even more growth plans set in place. This paper will examine the apparent culture at Kudler Fine Foods as well as the organizational
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Each location has a store manager, two assistant managers, and four department managers who have staff that reports to them directly. Department managers make the decision on what products and quantity that will be purchased for their department. They are also responsible to ensure the freshness and quality of the product that is sold in their location. If there is a complaint about the freshness of the products it goes to the store manager to discuss with the department manager who will investigate and discipline any employee that is in violation of Kudler Fine Foods freshness policy. Span of control is the limit of subordinates that a manager oversees. In each of the Kudler Fine Food store has approximately 32 employees. Department Managers oversee about half of the store employees, the Store Managers directly oversee about 18 employees directly and 15 employees indirectly. Kathy Kudler makes all the final decisions on what products are available in the stores what type of promotions they are offering as well as being in the stores for portion of her day every day of the week. She is very hands on and does all the major purchases for each of the stores. Customers are her first and foremost concern, this is evident by the details she has placed in each store based on high quality of food stuffs and the best customers service in the industry. Kudler Fine Foods faces many external forces that require management to identify, evaluate,
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