OB Case studies

Decent Essays
Organizational Behavior and Design 1. You are the manager of a Hotel. You have decided to apply the Big Five Model in order to understand your employees and their work habits because it is generally supported by an impressive body of research. You want to use the five dimensions of personality to match individuals with jobs to which they are well-suited. You know that your customers are demanding and sometimes difficult. As a result the job is stressful and makes employees feel insecure. Which personality dimension taps a person 's ability to cope with this job? Discuss. The Big Five Model or the five-factor model of personality which is typically called the Big Five—has received strong supporting evidence. An impressive body of…show more content…
People with positive emotional stability tend to be calm, self-confident, and secure. Those with high negative scores tend to be nervous, anxious, depressed and insecure. Neuroticism is a dimension of normal personality indicating the general tendency to experience negative effects such as fear, sadness, embarrassment, anger, guilt and disgust. High scorers may be at risk of some kinds of psychiatric problems. A high Neuroticism score indicates that a person is prone to having irrational ideas, being less able to control impulses, and coping poorly with stress. A low Neuroticism score is indicative of emotional stability. These people are usually calm, even-tempered, relaxed and able to face stressful situations without becoming upset (Hough et al., 1990). Hörmann and Maschke (1996) found that Neuroticism is a predictor of performance in various occupations. Dunn, Mount, Barrick and Ones (1995) showed that emotional stability (the opposite of Neuroticism) is the second most important characteristic that affects the employability of candidates. In a recent study Judge, Higgins, Thoresen and Barrick (1999) found that Neuroticism is inversely related to job performance. However, according to Salgado (1997), Neuroticism predicts job performance in certain circumstances. Openness to Experience - Openness to Experience includes active imagination, aesthetic
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