Organizational Behavior and Its Key Concepts

1130 WordsSep 27, 20085 Pages
Organization Behavior and its Key Concepts To understand organizational behavior you must understand its key concepts and terminology. Organizational behavior “is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes and organizational dynamics.” (Schermerhorn, 2005 p. 3). An organization’s behavior is significant in determining its success as a business and with its employees. Working conditions, production and employee performance are all elements of organizational behavior. Organizational behavior has become an important element in the realignment taking place within Girl Scouts of the United States of America (GSUSA). GSUSA is in the midst of a major realignment…show more content…
295). Many problems or malfunctions within an organization are initially caused by poor communication. Somehow the intended message gets interrupted or misinterpreted. The use of active listening and allowing opportunities for feedback will ensure messages are understood. For communication to be effective it must be a two way process. When preparing for the realignment GSUSA was aware that the major changes they planned to implement would require frequent and thoughtful communication. With a drastic change some confusion, disagreement, and misunderstanding is inevitable. GSUSA had to do their best to anticipate questions and concerns and have a plan to deal with them. They developed a system that provided a variety of communication pathways. Regular email messages, an online newsletter, town hall meetings, departmental meetings, and press releases were among some of the pathways they used. Council CEOs, COOs, and department heads were always available for face to face meetings. In addition to the variety of communication pathways offered, feedback was solicited and encouraged in all forums. The care in planning a strong communication system and being open to feedback eased the inevitable negativity and resistance that surrounds a large restructuring. Clear and open communication will be the first step toward developing a more effective and efficient organization. An organization’s effectiveness and efficiency are determined by sustained
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