Organizational Behavior of Williams-Sonoma

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Williams-Sonoma is a nationwide specialty retailer that sells high quality, upscale products for the home through its 478 retail stores and various direct-to-customer channels. Its retail concepts are comprised of Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Chambers, West Elm and Hold Everything. Williams-Sonoma, a San Francisco based company, generated $2,361 million in revenue dollars. The company employs approximately 6,000 people nationwide. Locally, there are approximately 900 people employed at its four distribution centers. Williams-Sonoma operates the largest distribution center, over a million square feet, in the Memphis area. The organization rates a 10 in job satisfaction because it
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Several times a week, operations are halted due to server and desktop crashes. As discussed in Chapter 10, the ability to get data quickly and accurately crucial to decision making among management. However, this is major weakness for this organization.
Although the company has a various recognition programs and a high employee loyalty, management does a poor job in enforcing performance standards and rates in the distribution center. Each department has own set of productivity rates. Present day, employees are not held accountable for maintaining production expectation. As a result, upper management observes highs and lows in overall performance and product throughput instead of consistency in overall performance.
In order to alleviate its server capacity constraints, speed its data retrieval process and reduce the number business systems used, Williams-Sonoma should upgrade to Windows 2000, purchase new servers and implement the SAP program. SAP is a customized program package that integrates a company 's supply chain. It 's primary function is the ability for order management, sales and distribution to communicate electronically with the financial systems and controls by providing real-time information for decision making. The system is fast, user friendly and most importantly real-time. It is beneficial because it reduces human error, improves productivity, improves data

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