Table of contents: Page #
1. Literature Review 1
1.1. What are Organizational Citizenship Behaviors (OCBs) 1
1.2. OCB and its link with Organization 3
1.3. How OCB’s are exhibited by employees 4
1.4. Importance of OCB 5
1.5. Effect of OCB on employees 6
2. Introduction to Organization 6 2.1. Allied Bank Limited 7 2.2. Meezan Bank Limited 7 2.3. First Women’s Bank 7 2.4. MCB 7
3. Findings and results 8
4. Discussion 12
5. Suggestion 12
6. Conclusion 13
7. Reference 14
Organizational Citizenship Behavior in banking sector
Performance measure of the banking sector highly correlated
…show more content…
This special behavior has become a lively research field investigated by organizational sociologists, psychologists, and management researchers. However, whereas most of the studies appear to deal with the phenomenon from a behavioral/functional perspective the natural orientation of citizenship to the political science arena is overlooked. Whereas altruism appears representing the help to specific persons. Generalized compliance is a factor defined by a more impersonal sort of conscientiousness. It implies more of a "good soldier" or "good citizen" syndrome of doing things that are "right and proper", but doing them for the sake of the system rather than for specific persons. In the view of Smith et al. (1983), the two elements represent distinct classes of citizenship. The political aspect of citizenship consists of three elements:
Obedience
Loyalty
Participation
Scholars hold different views with respect to the dimensionality of OCB. Smith, Organ in near 1983 conceptualized OCB with two dimensions:
Altruism (behavior targeted specifically at helping individuals)
Generalized or compliance (behavior reflecting compliance with general rules, norms, and expectations).
Later Organ (1988) identified five dimensions belonging to OCBs:
Altruism,
Courtesy,
Civic Virtue
Conscientiousness
Sportsmanship
Largely based on Organ 's (1988)
4. Briefly describe the elements of the formal and the informal organization. Give examples of each.
Classical organization theory evolved during the first half of this century. It represents the merger of scientific management, bureaucratic theory, and administrative theory.
Corporate citizenship is commonly defined as ?a company's management of its influences on and relationships with the rest of society? (Marsden 2000: 9). A recent study conducted by Hill and Knowlton found that 79% of Americans consider corporate citizenship when deciding to buy a particular company?s product, 36% of which considered corporate citizenship to be an important factor (Verschoor, 2001: 20). This shows us that by achieving good corporate citizenship, a company?s practices become transparent to the interested public and provide a basis for accountability for the future (Waddock, 2000: 324).
Organizational behavior is the study on how organizational structures affect behavior of its employees within the organization. Organizational systems is the structure that an organizations uses to organize its functions and assign responsibility to its employees. Organizational behavior in any criminal justice organization is how the superiors and the employees relate
For the group project our group chose option A, to design and implement a community service project. We chose to help the North Shore Animal League based in Port Washington, New York. We think this is an important charity to help because the organization receives no federal funding and relies solely on donations from the public. North Shore Animal league is one of the largest no-kill shelters and they have saved close to 1 million cats, dogs, kittens and puppies to date.
Organizational commitment is one of the two individual outcomes derived from individual mechanisms like job satisfaction, stress, motivation, trust, justice, ethics, and learning and decision making. These mechanisms and outcomes can be found on the integrative model of organizational behavior (OB). Colquitt, LePine, and Wesson defined organizational commitment in their Organizational Behavior 5th Edition book as the desire of an employee to remain a member of the organization (p 64).
Conflict in the literature is formulated around how to understand the underlying dimensions. When the OCB was initially introduced it was comprised of two dimensions:
“Inspired by the International Red Cross movement established to provide assistance to wounded soldiers, the American Red Cross was established in 1881 by Clara Barton and a number of her acquaintances” (Peerbolte, 2011, p. 17). The mission of the American Red Cross remains largely focused on military service members. However, the organization has expanded on its initial purpose. “The American Red Cross was mandated by a modified congressional charter in 1905 to provide assistance to those wounded by war, provide communication between military
Hammer can use integrative negotiation to get buy-in for the cost reductions. Integrative negations involve joint problem solving to achieve results that benefit both parties involved. The first step should be to separate the people from the problem. This means, doctors and management should come to the acknowledgement they are negotiating for the greater good, and not attacking each other. No one person in the group should be considered any better than the other. The focus should always remain on cost reduction without compromising the level of healthcare patients receive. All possibilities should be looked at and all criteria should be objective.
1. How do the interpersonal communications skills of Peter Clark affect behavior, human relations, and performance at the Ranch?
In this scenario the telephone company, Profitel, was looking for a new CEO to help battle emerging threats in a couple new markets.
1. Introduction How does a need for Change affect Organizational Behaviour main features: Management concerns, Leadership style, conflict
After 7 weeks of Organizational Behavior class, I have learned many factors that influence an individual to make a workplace more exciting and effective. This class is more than a subject for me as it helped me to experience the different views of my peers. There is no doubt that, this subject is an eye opener for me that gives value to my work ethics and understandings. Before beginning to learn the subject, there were so many unknown factors that required clarifications in my work life. An in-depth analysis in this subject helped me to gain a thorough understanding of different areas like leadership qualities, cultural difference in workplace, power and politics in an organization, etc. Every individual has their own needs, interests and goals in an organization but achieving these elements are always a challenge to them. And I believe that, knowledge in Organizational Behavior is a great tool that can be used to reach that goal.
This sculpts a better understanding of organizational citizenship behavior among them. Organizing citizenship behavior is the realization of becoming more productive and worthwhile for an organization’s success.
Today public sector is surrounded by people differences, thus an employee’s ideas and ideals may differ from the organization mission. Therefore an organization advance and productivity need strategies that accommodate people diversity characteristics. The department of human resource and management makes plan to deal with diversity. Diversity issues involves individual characteristics, an individual primary characteristic refers to individuals biological traits such as gender, race, sexual orientations and others. Secondary characteristics are factors that may be changed such as religion, educational background, and income and so on. Others diversity issues cover ethnicity/nationality, physical features, religion, culture, and language. When it comes to diversity in my work place, we have a variety of multicultural races and culture that enrich our work environment and the services we provide. The agency