Organizational Culture Inventory of L'Occitane

A political challenge for L 'Oréal is the requirement to conform to different government leadership styles in the various countries they operate within. They faced a decline in dermatology from its Galderma brand due to new legislations governing drugs (Euromonitor, 2005). The EU law affects L’Oréal, as they are restricted with their use of certain chemicals such as Phthalates, which are carcinogenic (The Rules Governing Cosmetic Products in the European Union). L’Oréal is obligated to produce safe products that don’t contain any harmful substances (Sadik, 2013).

“Culture is made up of the values, beliefs, underlying assumptions, attitudes, and behaviors shared by a group of people. Culture is the behavior

To understand the organizational culture of a company, one needs to start by looking at the history. Lakeshore Learning Materials was born from a divorced mother of three named Ethelyn Kaplan, who took a dream and a chance by moving her family to California in 1954 to open a toy store. When she started noticing that teachers were interested in her material, Ethelyn realized that she needed to expand her business into educational materials. 60 years later, Lakeshore Learning Materials has grown into a company with over 2000 employees, 60 retail stores throughout the United States and growing. Lakeshore Learning Materials is currently headed by Ethelyn’s grandsons, Bo and Josh Kaplan. Under the supervision of Bo and Josh, Lakeshore continues to be a leader in the Educational Materials, yet still able to keep the family culture that their grandmother started. Highest quality customer service and hard work are the core values that shape Lakeshore’s Organizational Strategy. These high expectations aren’t hard for employees at Lakeshore because the company is so loved by everyone that works there, that they give nothing less than the best.

As known each organization has a set objective to be achieved. Hence depending on the objective & to achieve those objectives, an organization can be structured in many difference ways: the 2 basic division, is the division of labour& coordination & supervision. These are done to be in-line with the organizational objective.

The unit I selected to study is the Sales and Service department of the organization where I am employed, Verizon Telecommunications. It is the customer service department in which customers call in to order new service, add services or products to existing service, and report any questions, comments or complaints. In addition to placing orders for services, if a customer has a problem or a technical issue, my job is to analyze the problem or issue and recommend a solution. Notice however, the department title, Sales and Service. It is of no accident that the word Sales, is before Service. This is in fact a sales job. During every call, I must make sure I recommend a product or service to

Showing your customers that your ca make a mistake then fix it without the rudeness, is very grown up. It shows your responsibility and your behavior. If the customers gets mad and rude with you offer them something and have them there when you are fixing the

In today’s society, there are billions of cosmetic products for sale. There are whole stores dedicated to cosmetics alone. Aisles upon aisles are lined with products designed to make a person look better, smell better, feel better. Behind those products though, there is a hideous truth. Those very products, designed to make a person beautiful, are tested on animals in order to be deemed safe enough for human use. Many organizations have campaigns to combat the issue. One such organization is the National Animal Protection Agency in Italy. The image above is one of their various campaigns to stop cosmetic testing on animals. Many of the aspects in the image above provide deeper meaning than what is realized at first glance and help provide more information on the topic.

If you have stood behind a counter, you learn quickly: customers can be difficult, they can occasionally be unreasonable, in fast food, it's your job to please them anyway. Whether you have clearly made a mistake or the customer appears to be making something out of nothing does not matter, it your job to fix things. A key aspect what I learned is the customer is always right. Working at Zaxby's as a cashier it became obvious to me over time. People expect you to deal with problems no matter who is in the right, but learning puts me ahead of others without customer service experience. During my time at Zaxby's I also learned that people are quick to forgive minor mistakes if you show them a smile, offer a genuine apology, and do whatever needs to be done to make things

Organizational culture at our place of employment can promote improved patient outcomes. How we feel about ourselves, our personal investment and our relationship to our work environment are additional factors that contribute to patient satisfaction and our sense of professionalism and accomplishment (Manojlovich & Ketefian, 2002). We will look at the role of our organizational structure and its impact and contribution to the issues involving Nurse A.

I applied the Organizational Cultural Inventory (OCI) with the intention that it is a fictional company, J Enterprises. It will be assumed that it is one of the largest financial services companies in the world. The main emphasis of the responses comes from the department in which I work. However, the results could be indicative of the entire company.

From analyzing the readings on organizational culture a topic that stood out to me was the concept of culture. In the reading it was discussed that culture involves structural stability, depth, breadth and patterning or integration which I believe is true. The concepts above that involve culture are concepts that I can relate to involving my work experience in different education settings.

As a former retail employee, I was taught that “the customer is always right.” Despite the mind eye rolling and thoughts of how wrong some customers were, as a retail employee, you respect each customer that you come into contact with.

As I have been in the retail business for over fifteen years, I have seen and heard it all. We are always told the customer is always right, and do whatever it takes to make them happy. However, as I got older and wiser, I concluded you are not always right and no matter what you do you will not make them happy. I have noticed many do not like to be asked for any form of identification, do not count their change, and some like to blame employees.

L’Occitane invested heavily in developing products that contain rich natural ingredients with traceable origins. The company follows the principles of phytotherapy and aromatherapy, without using animal products. All product tests are under medical supervision rather than tests on animals. L’Occitane also limits the use of silicones, chemical sunscreens, paraben preservatives, instead, uses certified organic ingredients. Besides, all products are produced in the way of respecting the environment and the production factories sort and recycle most of its waste and strive to limit its

L’Oreal is the largest cosmetic manufacturer in the world since 1992 and contributes sales to more than 100 countries. L’Oreal invested heavily in research and development with the faith: innovation was the critical success factor. L’Oreal was at a stage of making critical decision to introduce Synergie skin care line and Belle Couleur permanent hair colorants which were successfully marketed in France, to Nederland market. These two products were under the family brand name, Laboratories Garnie, the largest provision of L’Oreal. Their introductions to the market were under pressure as Garnie was not very well known in Nederland.