Organizational Culture Of The Publix Corporation

Organizational culture- Publix organizational is customer valued where they would go an extrea miles to make their customer happy, and compassion for their customers. For example, “a customer was checking out in Asma’s lane when she realized the card she was paying with had expired, and her new card was at home. Asma came to the rescue by using $100 of her own money to pay the customer’s bill. The customer was overwhelmed with Asma’s generosity and returned later to repay her” (Publix

Publix’s success can also be attributed to its characteristic of being employee-owned. This is through turning its servicemen such as cashiers, baggers, and bakers into the organizations largest shareholders (“Publix Grocery Store”, 2017, August 24). This is achieved by the tradition of awarding any employee that puts in 1000 work hours and one years’ service an extra 8.5 percent of their total pay in the form of Publix stock (“Publix Grocery Store”, 2017, August 24). This leads to Publix employees being the controlling shareholders garnering stakes of up to 80 percent, which is worth 16.6 billion (“Publix Grocery Store”, 2017, August 24). In each and every Publix store, there is a flowchart that shows which path an employee can take to attain a managerial position in the organization (“Publix Grocery Store”, 2017, August 24). This method is efficient since the leaders can tackle the challenges have experienced firsthand and work on how to better customer care from their previous experience with Publix customers.

Publix’s unique management and leadership style is a big factor in why they are constantly ranked higher than competitors such as Wal-Mart in employee satisfaction and service. If employees get treated better at work then it will carry over in their performance and customer service when interacting with guests. For instance, when roaming the isles lost in Wal-Mart an employee would typically say the isle of the product that the guest is looking for. However, in Publix the experience of the same situation is usually different. Most times a Publix employees will walk the guest over to the product that they were looking for. If the guest is in the checkout line, the Publix employee will go find the item and bring it back to the customer waiting in line. The fact that Publix is majority employee owned motivates the employees to try to help give Publix a good name and reputation.

Macy’s seems to have a functional structure, where the employees are grouped depending on their job areas, or function ("Org Chart Macy's", 2017). This includes all the usual departments —HR, Marketing, Legal, etc —and a few that seem pretty normal for a big retail company —Merchandizing, Planning, etc. The stores are also grouped under different regional managers, making the structure also geographic —although I wouldn’t say global — as it’s own department in the hierarchy. Lower on the hierarchy, there are then teams at all the different stores of different managers and

Costco Wholesale Corporation’s organizational structure is based on the company’s current operation and locations as well as the market. The organization structure is the shape to connect different organizational components to address the business needs. Costco’s organizational structure active enables the management of operations in different markets. Even though Costco is the biggest membership warehouse club in America, and designed it structure for success in the management of it business in the U.S. and overseas. Costco would have to change its organizational structure within time to suit the expanding global operations.

Organizational Structure Organization structure is the differentiation; that is the way the organisation is differentiated into tasks, responsibilities, departments and hierarchies and the integration (the way the organisation is coordinated to form a unitary whole). It defines how activities in the organization are directed toward the achievement of organizational aims. The structure provides the foundation on which standard operating procedures and routines rest, determines which individuals get to participate in which decision making processes and thus to what extent their view shape the organization’s actions (Stephen, 1987) United Parcel Services Organization Chart United Parcel Service, Inc. (UPS) is the world’s largest package delivery

Publix operates within the United States are approximately 193, 000 in number (Corporate.publix.com, n.d.). Overall, the performance of the company’s employees is good despite their being some level of inefficiency. The employees are fast paced, a factor which makes Publix one of the most convenient supermarkets for customers who are in a hurry. High levels of cooperation are witnessed among the employees. Despite employees having a specific job assignments, they help each other to get the work done. As such, they work with great enthusiasm as most of them enjoy their work environment.

The organization which I attended to analyze their organization, based on the three levels of culture discussed in class was Moe’s Southwest Grill. Over the past couple of years, my friends from Bloomington-Normal have raved about how good Moe’s food is. I thought that this class assignment would be a good opportunity to take up one of my friend’s offer to go to Moe’s. Doing so allowed me to get some great food and to further look into the company’s culture. From walking in, to getting food, and eventually leaving, it was evident what the employees at Moe’s believe in and the culture within the organization. Specifically relating to artifacts, espoused and enacted values, and basic assumptions, Moe’s organizational culture was extremely apparent.

“Culture consists of the symbols, rituals, language, and social dramas that highlight organizational life, including myths, stories, and jargon. It includes the shared meanings associated with the symbols, rituals, and language. Culture combines the philosophy of the firm with beliefs, expectations, and values shared by members. It contains the stories and myths about the company's founder and its current leading figures. Organizational culture consists of a set of shared meanings and values held by a set of members in an organization that distinguish the organization from other organizations. An organization's culture determines how it perceives and reacts to the larger environment (Becker, 1982; Schein, 1996). Culture determines the nature

The organizational structure of the Cheesecake Factory demonstrates how organizational function, and organizational design can lead to having a successful franchise. “The company operates 150 upscale casual dining restaurants under the “Cheesecake Factory “brand“ (Datamonitor, 2011). The company utilizes point of sale cash register system to maintain financial and accounting controls in restaurants (Datamonitor, 2011). The company is known for the variety of flavors in cheesecakes, and also offers a wide selection of food to choose from in their daily menu’s.

Organizational Hierarchy Structure- Toys R Us was a decentralized organization, which had a leadership type setting from country to country. This type of structure was difficult because all the leaders from different countries were not communicating effectively. The company knew they had to make some changes to the system, if they wanted to be successful. Therefore, after careful consideration, the company decided to move to a more centralized structure. This change was needed to strengthen their business with regards to their compatibility amongst countries and creating a more efficient workplace in the United States and abroad. In the company’s business in Europe, instead of their being different leaders across the continent, there will

Publix is an employee-owned supermarket chain that is said to be the largest of its kind in the United States. Its operations span throughout the southeast region, with locations in Tennessee, Florida, Georgia, Alabama, North Carolina and South Carolina; with Florida having nearly half of the company’s operating base. George W Jerkins founded the corporation as an employee-owned private entity. The company has managed to create over 168,000 jobs in its numerous branches now totaling to a tune of 1098 stores. Moreover, it has invested in cooking schools and grocery distribution. The company’s turnover in the previous year, 2014, was 28.92 billion US dollars to 1.74 billion as its net profit ranking it to be the thirteenth largest private retail company in the United States (Forbes.com, 2014). Currently, the price of its stock share is around 39 US dollars per share capital. The company has managed to build a niche for itself competing with the likes of Costco, Whole Foods, BJ’s Wholesale Club, Sam’s Club and even Wal-Mart.

Market Basket opened the first store in Lowell, Massachusetts in 1916, and almost one hundred years later, the family owned and operated company has expanded its chain to seventy one supermarkets across Massachusetts, New Hampshire, and Maine. By all accounts, the grocery store chain has been very successful, generating four billion dollars in revenue in 2012, and making a profit of over 200 million. (Kohn, S. 8/1/2014 Market Basket Workers are Right; Retrieved from: www.wcvb.com) However, a change in leadership has brought on a temporary demise of the company, providing evidence that a great leader is the backbone upon which an organization thrives.

THE ORGANIZATIONAL BEHAVIOR OF FOOD RETAILER TRADER JOE’S IS UNIQUE IN MANY WAYS. FROM OWNER, JOE COULOMBE, TO A STORE CLERK, THEY ALL HAVE THE SAME VISION IN MIND- TO SET THEMSELVES APART FROM THE REST. NOT FALLING INTO STEREOTYPICAL FOOD CHAINS, TRADER JOE’S DOES BUSINESS THEIR WAY. THIS MAKES THEM PERFECT AT BEING THEM. FROM INTERVIEW QUESTIONS TO JOB DESIGN, THEY ARE NOT YOUR STANDARD FOOD MARKET. THE SOCIAL CAPITAL IN WHICH MANAGEMENT IS CHOSEN, TO THE STORE’S ATMOSPHERE AND POSITIVE REINFORCEMENT FOR ALL EMPLOYEES ARE HAVE A PROVEN TRACK RECORD OF SUCCESS. ADDED WITH IMPECCABLE CUSTOMER SERVICE, THE ORGANIZATIONAL BEHAVIOR OF

Publix Super Market. Describe the type of business market, its business share, financials, size and global presence.