Organizational Development and Change Management: Riordan Manufacturing

Hugh McCaughley, Chief Operations Officer of Riordan Manufacturing has requested a new system for the Human Resources department of their company which would be implemented and utilized at three plant locations and the company headquarters. To build the new human resources system properly, information must be collected from various areas of Riordan Manufacturing, and the information will be collected in a variety of ways. This information must then be used to determine such items as scope of the project which can allow for feasibility studies to ensure the system should be implemented,

There are several stakeholders at Riordan Manufacturing to gather requirements from to provide a clear picture of the final project. The first stakeholder to gain input would come from the Chief Operations Officer, he was the requestor of the system upgrade, is responsible for the budget, which includes payroll. The Chief Legal Officer oversees the legal aspects of the human resources programs. The individual human resources managers within the individual facilities are the stakeholders who recruit and handle benefits for employees. Each facility has an accountant that oversees payroll and bonuses as well as the payroll specialist (Apollo, 2011).

It has been decided that Riordan Manufacturing will implement an official customer management system. This system will be used by everyone in the organization. The main goal of the team is to help with the planning and implementation of the new system in order for a smooth transition.

Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing its customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

The COO of Riordan manufacturing Hugh McCauley would like to combine the existing variety of tools in use into a single multi integrated application. Riordan Manufacturing wants to take advantage of the more sophisticated state of the art information systems that has already existed in the human resources department (Riordan Manufacturing, 2006). The information gathered in this document the information gathering techniques and the very sophisticated planned design methods that will be used and explained in great detail. The requirements for the business and the Human resources systems are to maintain the objectives of this request. That

This way the IT department can understand what the higher level and lower level employees need for system stability and a better graphical interface. Another plan of action would include the method of Systems Development Life Cycle or SDLC. The phases of this method are planning, analysis, system design, implementation and operation. First we must plan on what exactly we are trying to accomplish. We know we need to upgrade the Riordan Manufacturing system. Next we must analyze the system and look for problematic errors. A project proposal can be essential to launching a system analysis (Farah, 2013). These are things to keep in mind: understand the business situation or problem, understand the significance to the problem in the organization, think of alternate solutions, the use of computer information systems for solutions, find people interested in the solving the problem (Farah, 2013). This plan is used to decrease redundancies, errors, and increase security. Finding all the weak spots in the company will help in the improvement of integrating an updated efficiently functioning system. Feasibility is important to account for when upgrading the system. Integrating a CRM will help to work with customers and understand their needs and wants to benefit the company and the relationship with their customers. Designing the system will involve knowing what kind of software is needed to store and

The implementation portion of the Riordan project could in fact, prove to be one of the most challenging parts. However, this could be the part that is worth all of the effort. There will have to be a team of experienced developers in various different Information Technology fields to see the implementation portion stage through to completion; this cannot be known as a “one-man show.” Several of the departments within the Riordan organization will have to be given priorities when it comes to implementing the new human resource management system. Since this type of system has been deemed automated and is on an Information Technology platform, the

At Riordan Manufacturing the requestor is Hugh McCauley, COO. He wants to integrate existing variety of Human Resources (HR) tools into a single integrated application for all the plant locations. Riordan Manufacturing would like to take advantage of a more sophisticated, state-of-the art, information systems technology in the Human Resources department.

Riordan Manufacturing is seeking a new system that will consolidate all of their Human Resource related data. Currently, the data that will be a part of the new system is spread out through different departments of the company. The new system will allow this data to be saved in a central location, while only allowing viewing access to certain employees. The access will be much the same as currently in place, but located in a single system. Lastly, the implementation of the new system will be not be a quick process, because it would be safer the company completes a test run to few end users before completely releasing the system.

Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

Riordan Manufacturing should switch to using Microsoft Dynamics CRM. Microsoft Dynamics CRM is a Customer Relationship Management program that focuses on customer records, sales, marketing, help desk, inventory and customer order management, make financial data available for planning and regulatory compliance, automate routine functions so employees can focus on critical tasks, help minimize the costs and complexities of administering salaries, benefits recruiting and performance management, provides greater visibility into aspects of performance factors such as profitability and potential issues, and meet industry-specific needs with functionality for upward business processes (Microsoft, 2013). Specific parts of the software, such as human resources (for payroll, etc.) can be added on an as-needed basis.

Riordan Manufacturing is a Fortune 1000 enterprise, which requires a large information technology Department (IT) with experts in many areas of IT. Riordan uses technology in their individual departments to communicate and allow the departments to work together as much as possible. However, there is room for improvements.

Since Riordan Manufacturing is a Fortune 1000 company they have the money to expand and or upgrade its business systems. The current system being used has is slow and very outdated. Therefore Dr. Riordan has approved the upgrades of all business systems for its legal department for any hardware and software needed for his business to continue to be successful, remain competitive, and maintain its Fortune 1000 status.

Riordan Manufacturing is a global plastics producer employing 550 people with projected annual earnings of $46 million. The company is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion. Recently, Riordan made several strategic changes in the way it manufactures and markets its products. Because of declining sales and uneven profits over the past two years, Riordan adopted a customer-relationship management (CRM) system. Primarily sales teams instead of single salespeople, with each team focusing on a particular customer segment, now service customers. Teams typically include a sales person, product engineering specialist and customer

Monitoring change processes during/after implementation determines the effectiveness of the organizational change, unsuspected problems and reveal potential solutions to problems that surface during the change. Dr. Lindsey Medical Clinic recently employed a filing staff to sort records, file records in accordance with the correct patient, and scan records into electronic format. The monitoring process consist of training two file room employees to use a computerized change monitor software. The change monitor software implementation addresses performance evaluations based on